ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. (Harvard Business Review) Years ago, in the legacy, on-premises world of siloed call centers, in-house CX management was much simpler.

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White Paper Article 2022 Customer Service 69

ClearAction

NOVEMBER 14, 2022

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Gratitude nurtures common courtesy that’s central to diversity and inclusion. Ironically, when we appreciate differences, we’re more likely to discover commonalities.

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Employee Experience Government Leadership Engagement 71

West Monroe

NOVEMBER 14, 2022

Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. powered by Sounder. About the episode. Execs from Health Alliance Plan of Michigan open up about their digital transformation. Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data

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2022 Healthcare Hospitality Consumers 98

BirdEye

NOVEMBER 14, 2022

You might be wondering if you need a Yahoo Business Listing in 2022. Even though the search engine isn’t as popular as it once was, the answer is still yes. Having a Yahoo Business Listing can provide your business with a number of benefits, including increased visibility and improved search engine optimization. In this blog post, we’ll take a closer look at what a Yahoo Business Listing is and how it can boost your business.

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2017 2022 Metrics Management 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

NOVEMBER 14, 2022

If you’ve ever signed up for a new app or service, you know the feeling of excitement (and maybe a little bit of trepidation) that comes with starting something new. That’s why it’s so important for businesses to have a good onboarding process in place — to help new users feel excited and confident about using the product. A good onboarding process will teach new users the basic functionality of your product and how to get the most out of it.

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Clarivate

NOVEMBER 14, 2022

As law firms and corporate legal teams look to increase their efficiency and agility, engaging a legal service provider for administrative support of IP operations makes sense. But in a crowded marketplace of service providers, how do you choose the right partner? For legal teams using Clarivate IP management solutions for IP management the choice is simple: Clarivate IP Administrative Services.

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Fox Metrics

NOVEMBER 14, 2022

Operating a restaurant is one of the riskiest business ventures you can take on. The profit margin is extremely small, and any seemingly inconsequential decisions can create a domino effect that works its way throughout the entire business. However, it’s also one of the most fruitful businesses and is a key pillar of any community. So, it’s important to leverage every tool at your disposal to ensure your restaurant succeeds in the long term.

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Perkville

NOVEMBER 14, 2022

Five easy-to-implement tips for keeping customers engaged and motivated to stay active within your program.

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TechSee

NOVEMBER 14, 2022

TechSee teams with TELUS International to bring live computer vision to market in engagement centers. New York, NY, November 10, 2022 — TechSee today announced a technology partnership with TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands.

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2022 Download Innovation Technology 21

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

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Customer Success E-support B2B Customers 19

The DiJulius Group

NOVEMBER 14, 2022

Today the U.S. has 3.4 million fewer workers participating in the job market compared to before the pandemic. Businesses have tried numerous strategies to cope with the lack of human labor—everything from reducing their operating hours to raising wages, to offering four-day work weeks. But recently they have hit upon a new strategy, one that. Read Full Article.

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Article Marketing 105

Russel Lolacher

NOVEMBER 14, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, CEO and empathy advocate Rob Volpe on the steps we can take to create a more empathetic workplace. A few reasons why he is awesome – He’s the CEO and Chief Catalyst for Ignite 360, a market research, insights and strategy firm, he’s the author of TELL ME MORE ABOUT THAT – Solving the Empathy Crisis One Conversation at a Time.

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Books Presentation Workshop Leadership 52

Merkle

NOVEMBER 14, 2022

How can you get started with personalization at scale with the help of Adobe's solutions? Merkle's experts share the five stepping stones you need to know. Resources to get started.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Optimove

NOVEMBER 14, 2022

Optimove, the first Customer-Led Marketing Platform, announced new integrations with social networks TikTok and Snapchat. The integrations expand clients’ digital advertising scope and capabilities, allowing brands to use customer data to create more powerful audiences and personalized messages. TikTok and Snapchat join a vast advertising network connected to Optimove, including Facebook, Instagram, Google, Criteo, Adobe DMP, and Live Ramp.

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Advertising Connections Brands Marketing 52

Kapta Customer Success

NOVEMBER 14, 2022

Top Key Account Managers (KAMs) continually build their skills and knowledge. Research shows that without consistent coaching, feedback, and reinforcement, KAMs will quickly forget what they learn.

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Management Feedback 52

Fox Metrics

NOVEMBER 14, 2022

Running a restaurant is one of the most fulfilling business ventures you can take on. You’re surrounded by hardworking people, great food, and usually, satisfied customers. However, it’s also one of the hardest business ventures to handle, because achieving all of those great things comes with several major obstacles. To make it worse, many restaurant operators ignore one thing that can truly make a difference and encourage their success: data.

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Information Measurement Customers 52

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them. Therefore, successful and effective account onboarding helps customers determine exactly how your business’s offering will provide them with the expected value and achieve their desired outcome.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Fox Metrics

NOVEMBER 14, 2022

Just like any other business, growth is a major goal for every restaurant operator. However, it’s easy to fall into a cycle of habits that prevent that growth from occurring or even cause your restaurant to slowly shut down. To avoid all of that, many restaurants have started adopting restaurant predictive analytics to stay ahead and experience constant growth.

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Reference Customers 52

Optimove

NOVEMBER 14, 2022

The customer could not wait any longer. The marketing communications and actions were delayed until well after the opportunity had passed. As a marketer, you missed the window of opportunity when the customer needed one more thing, or one more answer, to make the purchase. But you did not show up in time. The customer left. The cause? A methodical assembly-line marketing method.

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Marketing Communication Customers 40

Fox Metrics

NOVEMBER 14, 2022

The restaurant industry has the potential to be extremely fruitful, but you have to overcome a plethora of obstacles associated with the small profit margin, customer relations, and supply management. Luckily, there’s a way to optimize all those things to increase your restaurant industry revenue and keep your business running successfully in the long term.

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Forrester's Customer Insights

NOVEMBER 14, 2022

A lack of diversity, equity, and inclusion (DEI) in digital teams poses some unique challenges: biased AI, harmful or inaccessible digital products and experiences, and challenges with recruiting and retaining digital talent. Drive DEI to tackle these challenges in a digital context.

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Customer Centricity Insights Customer Experience Customers 5

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West Monroe

NOVEMBER 14, 2022

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Circular Edge

NOVEMBER 14, 2022

Digitize Your Supply Chain (InFocus 2022). A modern, productive, and efficient warehouse is key to reducing costs, increasing profits, and exceeding customer expectations. Join this session to explore data collection for warehouse operations, mobility extension for JD Edwards, end-to-end automation across the entire supply chain, and more available solutions with AtomIQ for digitizing, modernizing, and transforming supply chain operations.

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2022 Consulting Customer Expectations Webinar 10

Forrester's Customer Insights

NOVEMBER 14, 2022

How to establish, govern, and scale a citizen developer strategy is the most common low-code inquiry topic from Forrester clients – and Forrester data shows that at least two thirds of firms currently have a citizen developer strategy or plan to have one in the next 12 months. In 2021, Forrester identified three common structures […].

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