ChurnZero

JANUARY 31, 2025

In 2024s Customer Success Leadership Study , 87% of participants said their teams use or have immediate plans to adopt AI. However, only 21% said they have purpose-built AI products in their CS tech stacks. Optimistically, we can infer a healthy picture of experimentation and pilot projects with AI point products. It makes sense to try point solutions, especially if your CS team is still figuring out other things like your renewal process and plays, or your adoption methodology.

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Roadmap Download Customers Leadership 97

CSM Magazine

JANUARY 31, 2025

Excellent customer service is a cornerstone of any successful business, as it helps build stronger connections with your consumers. However, research shows that 83% of UK consumers feel undervalued by the brands they remain loyal to. This indicates that retailers should recalibrate their approaches to better reach out to customers. Failing to create a good customer service strategy can be costly for businesses, as it can lead to buyers seeking new brands that can meet their needs.

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Customer Service Retail Poor Customer Service Customer Service Strategies 52

Brandwatch CX

JANUARY 31, 2025

Boost your Instagram presence with 10 proven tips for rapid growth. Discover practical strategies to enhance your visibility and engagement. Read more!

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Engagement 94

ChurnZero

JANUARY 31, 2025

It was a busy, productive end to 2024 for the ChurnZero team! Read on for highlights around our reimagined Command Center, new Success Plans, and exciting enhancements to Meetings. 1: New ChurnZero feature: Success Plans Details: Success Plans are the new blueprint for customers and CS teams alike. Set and track clear, measurable goals. Support customers while preparing for contract renewals.

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2024 Call Recording Document Books 52

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

Leadership

Brandwatch CX

JANUARY 31, 2025

Struggling with low organic reach on social media? Discover 8 proven ways to boost your posts, increase engagement, and connect with a wider audience.

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Engagement Social Media Connections 87

Keatext

JANUARY 31, 2025

At Keatext, we're always listening to your needs, and we've heard that understanding categories and detecting new issues in Zendesk can be a challenge. Here's how Keatext addresses this pain point.

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Forrester's Customer Insights

JANUARY 31, 2025

As reported by several media outlets and confirmed by SAP CEO Christian Klein during its Q4 2024 earnings call, SAP will offer an additional three years of support for some on-premises ERP (enterprise resource planning) customers beyond the existing extended maintenance support of 2030.

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2030 2024 Customers 29

Joe Rawlinson

JANUARY 31, 2025

When it comes to any type of business, great customer service is key to making more money. If you run an online store, its even more important. Great customer services will help you stand out from the competition and turn occasional shoppers into loyal customers. Modern shoppers want more than good products. They expect a shopping experience that feels personal and memorable.

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E Commerce Customer Service E-support Customer Relationship Management 78

Forrester's Customer Insights

JANUARY 31, 2025

Read this Forrester blog by Forecast Analyst Jitender Miglani to learn key takeaways from the latest Europe-5 Retail Forecast.

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E Commerce Retail 2025 Blog 26

Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.

Customer Service

CSM Magazine

JANUARY 31, 2025

AI Agent Integrates with service management platforms or works independently to provide faster, more personalized customer service via voice, chat, email, and web. ServQuik , an innovator in AI-powered customer service automation software, today announced the General Availability (GA) of the companys SaaS-based, human-like AI solution for incoming and outgoing lead engagements.

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Customer Service Representative Customer Service Multi-Channel Books 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction. This guide covers the top customer satisfaction survey companies of 2025.

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Customer Satisfaction 2025 Metrics Social Media 52

BirdEye

JANUARY 31, 2025

Want to serve up more than just great food at your restaurant? Effective restaurant Facebook marketing is key to unlocking a treasure trove of new customers, and with over three billion active users on the platform, the opportunities are endless. By leveraging Facebook, you can engage with local audiences, drive foot traffic, showcase your menu, and build a loyal following.

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Marketing Events Advertising Social Media 52

CSM Magazine

JANUARY 31, 2025

The customer experience (CX) industry is literally standing at a crossroads, where the dazzling promises of artificial intelligence clash with the harsh realities of day-to-day operations. So, with the new year well underway and indeed February just around the corner – it’s time to separate the signal from the noise and address some of the big talking points in the industry… The Dawn of Agentic AI: A Game-Changing Opportunity Let’s start with the AI circus.

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2025 Customer Experience Innovation Fashion 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

Gainsight

JANUARY 31, 2025

AI has become an inextricable part of our daily lives, and the Customer Success (CS) industry is no exception. However, valid security concerns cropped up almost immediately about the use of Gen AI platforms during their development. In our April 2024 report, The State of AI in CS , we found that data privacy concerns were one of the top barriers to adoption for CS teams.

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2025 2024 Marketing Leadership 59

CSM Magazine

JANUARY 31, 2025

Arvind Parthiban (L), CEO & Co-founder, and Jayakumar Karumbasalam (R), CPTO & Co-founder, SuperOps SuperOps also introduces Monica, a hyper-contextual AI super agent that empowers smarter, faster business decision-making. The latest funding round, led by March Capital, will fuel AI innovation, global expansion, and mid-market growth. SuperOps, the groundbreaking AI-driven IT platform transforming operations for IT service providers and internal IT teams, today announced it has raised $2

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Marketing 2006 2014 Innovation 52

Customer Enthusiast

JANUARY 31, 2025

A study conducted by Harvard Business Review Analytic Services revealed 89% of leaders surveyed agreed that A strong sense of collective purpose drives employee satisfaction. Yet only a minority (46%) stated their organization currently runs in a purpose-driven way. The article goes on to say that when companies have a clear mission, it can lead … Continue reading "Is your organization purpose-driven?

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Article Leadership Engagement 57

2020 Research

JANUARY 31, 2025

Key Takeaways Homeowners across the U.S. and EU are adjusting their spending habits in response to higher mortgage rates. Luxuries, travel, and entertainment are taking a hit, with over 80% cutting back. More than 60% are dipping into savings or working extra hours to cover expenses. Major financial decisions, like buying a car or investing, are being postponedespecially in the U.S.

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Financial 2024 Travel Banking 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

Optimove

JANUARY 31, 2025

Ontem, 29, a Optimove anunciou o lanamento da soluo de gesto de relacionamento com o cliente (CRM, sigla em ingls) OptiLive para casas de apostas on-line. A ferramenta permite que operadoras criem campanhas de marketing esportivo ao vivo e em larga escala, utilizando informaes do sistema de gesto de clientes e dados esportivos em tempo real. The post Optimove lana soluo de CRM para marketing esportivo ao vivo de operadoras de apostas appeared first on Optimove.

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Marketing 52

Forrester's Customer Insights

JANUARY 31, 2025

AI advancements have caused deepfakes to emerge as a significant threat that B2B CMOs and brand leaders cannot afford to ignore. These synthetic audio-visual impersonations can mimic real individuals with alarming accuracy. As this technology becomes more accessible, the potential for misuse grows, posing risks to businesses’ reputations, stock prices, and overall trust.

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B2B Brands Technology Communication 29

PeopleMetrics

JANUARY 31, 2025

When I first wrote Listen or Die , one thing was clear: B2B and B2C VoC programs are not the same. Who you servebusinesses or consumersshapes everything about how you collect, analyze, and act on customer feedback. That hasnt changed. But what has changed is how AI is transforming both B2B and B2C VoC, helping companies capture insights more efficiently, analyze feedback at scale, and prioritize the right actions faster than ever before.

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Forrester's Customer Insights

JANUARY 31, 2025

The Challenge With The Circular Economy In 2025, Forrester predicted that more than a third of Global Fortune 100 firms will commit to circular economy goals. We recommended that in 2025, enterprise leaders perform infrastructure lifecycle assessments to understand the environmental impact of their choices.

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2025 Information Technology Customers 26

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

Forrester's Customer Insights

JANUARY 31, 2025

On January 29th, Google announced the wide launch of its Meridian open-source Marketing Mix Modeling (MMM) solution, available through Github. Cue a flurry of LinkedIn takes speculating about the future of the marketing measurement and optimization (MMO) solutions market.

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Forrester's Customer Insights

JANUARY 31, 2025

SAP reported better-than-expected Q4 2024 financial results and raised its full-year operating profit forecast as demand for artificial-intelligence systems continues. On top of beating expectations, SAP said it now expects 2025 operating profit to be between 10.3 billion to 10.6 billion, above previous estimates of approximately 10 billion. Its current cloud backlog of 18.

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Leadership 2025 2024 Financial 26