Sun.May 08, 2022

article thumbnail

Product Challenges that trouble Customer Success and How to Overcome them.

CustomerSuccessBox

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Of course, this has an impact on the customer’s ability to execute their work, but it also has an impact on the CSM’s quota and the company’s general ability to develop and grow. Product challenges can take numerous forms, and the severity of the problem may differ from one consumer to the next.

article thumbnail

Data’s Role in Becoming a Digital Business: A Case Study

West Monroe

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors. But some aspirations are at the top of everyone’s list—and have been for years—no matter what kind of organization they are or what industry they’re in.

Fashion 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Understanding The 360-Degree Customer Experience & Its Implementation

Knowmax

The post Understanding The 360-Degree Customer Experience & Its Implementation appeared first on Knowmax.

article thumbnail

5 Social Media News Stories You Need to Read This Week

Brandwatch CX

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Episode #18 – Intention and Action Alignment at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. A few reasons he is awesome – he’s a consultant and keynote speaker born from his experience focusing on the human experience (employee and customer) for more than 25 years