ClearAction

APRIL 18, 2020

Growth Through Customer Experience Action Lynn Hunsaker. Customer experience annuities are a compelling source of growth that is commonly overlooked. As a gift that keeps on giving, customer experience annuities free-up resources that were previously dedicated forever to the equivalent of “Band-Aids®”, and re-allocate those resources to higher-value opportunities.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Customer Centricity 62

Beyond Philosophy

APRIL 18, 2020

There is a lovely mirror leaning against the wall in my garage in England. My wife thinks we should sell it. I think we should give it away, to which my wife tut-tuts. She argues it is a beautiful mirror and believes it will fetch a handsome sum on the Internet. I disagree. So, the mirror sits there, ignored for the time being, and not selling, and I hold the Endowment Effect fully responsible.

Consulting 68

Consulting Customers Customer Experience 68

Ian Williams

APRIL 18, 2020

Lockdown. The post Second tune from Project Lockdown called Lockdown, with drums & guitar appeared first on Customer Experience Consulting.

Consulting 52

Consulting Customer Experience Customers 52

MyCustomer

APRIL 18, 2020

Engagement How CX managers can become better communicators.

Communication 74

Communication Management Engagement 74

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Customers

MyCustomer

APRIL 18, 2020

Engagement How CX leaders can become better communicators.

Communication 55

Communication Engagement 55