Sat.Mar 21, 2020

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Controlling The Controllable – Covid-19: How To Deal With Customers

Beyond Philosophy

A global pandemic wasn’t in your plans this quarter. However, we see an opportunity to enhance your relationships with customers in this global crisis. In this episode of The Intuitive Customer, we share ten strategies for managing the uncertainty surrounding COVID-19. Our practical tips help you manage the stress and anxiety at your front lines to the best possible outcome.

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Best Tips to Improve Customer Service

CSM Magazine

If you want to up your customer service game, you’re making a great decision! Customer service accounts for a large part of the reason why customers are satisfied – or not – with your company and product. Rather than leaving customer service to chance, beef up your services so you’ll have customers who recommend you to their friends, instead of complaining about you on social media.

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Navigating the European 5G Security Debate

Forrester's Customer Insights

At present it is difficult to remember life before the COVID-19 pandemic, but a key switch that has happened is the large scale shifting of the population to work at home as widely documented. Some mobile operators in the UK recently have had a bit of a bumpy ride with spotty coverage and outages experienced […].