Wed.Nov 25, 2020

Don’t Let Bully Customers Trample on Your Employees

CSM Magazine

Everyone has heard the old adage, “The customer is always right.” ” It sounds really nice. However, anyone who has ever worked in customer service knows that it simply is not factual. Customers can be wrong, and they quite often are.

2020 56

Thanksgiving Week Special: A Recipe for Amazing Customer Service


As we approach Thanksgiving, I can’t stop thinking about turkey and stuffing—and all the different ways to prepare them. Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?” So, I’ve listed some of the essential ingredients.

2020 110

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Guest Blog: Contact Center Talent in These Changing Times, Part 1 – Setting the Stage


This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The legendary Bob Dylan released his classic hit The Times They Are A-Changin’ back in 1964. More than half a century later, his lyrics couldn’t be more relevant.

What is Customer 360 and How Does it Affect Customer Success?


Today’s consumers have higher expectations for the companies they work with than ever before. The digital business landscape has made it so competitors can easily reach out to prospective customers with offers of enticing deals and promises of attentive service.

2020 68

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Crisis Averted: Our Favorite Retail Catastrophes that Never Happened


Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020.

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Give Them the Tools to Do the Job

CSM Magazine

Give employees the tools to do the Job – a nd reap the rewards because motivation makes businesses successful. It’s long been acknowledged that motivated and engaged employees are the key to business success.

2020 56

How AI and CRM are Changing the Future & Face of Customer Service


There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different.

2020 52

Nov 25 – Customer Success Jobs


Role: Sr. Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Setting up for CX success: Mike Wittenstein’s 7 core tips for nailing your customer experience design


Mike is the CEO of Storyminers. They help leaders win adoption for their boldest ideas and strategies. They know why people fight change, and how to engage and inspire them. He’s an inspiring CX professional and it has been a real pleasure to discuss as he’s a true storyteller.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Customer Success for Non-SaaS Businesses: 5 Best Practices for 2021


Why should SaaS have all the fun? Yes, you heard that right. Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed.

2021 52

DX 101: What Is Digital Experience?


What Is DX? | Why Is DX So Important? | How to Improve DX. No matter what type of business you operate, your customers’ digital experience is one of the most important metrics to focus on. This is especially true given the impact the COVID-19 pandemic has had on companies across the world.

2021 59

Ignited 2020 | CMB Lights the Night

Chadwick Martin Bailey

After successfully transitioning to a completely virtual workforce earlier this year, CMB was faced with a new challenge this Fall: how to virtually raise money for the Leukemia and Lymphoma Society’s Annual Light the Night (LTN) Walk.

2020 52

How to Add Live Chat to your Website


Live chat has become one of the most popular customer service channels, so it comes as no surprise that there are many vendors to choose from. For most live chat buyers, set up and integration with your website should be an important part of the decision-making process.

2020 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Get the First 100 Customers for Your B2B SaaS Company in 2021


That’s the rate of failure for the startups during their initial years. The challenge of acquiring its first 100 customers is something that every startup has to face. They don’t know if the product they are offering has any value until they start generating revenues.

2021 52

Secrets to Optimizing the Customer Experience with Christine Deehring


Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Christine Deehring from Bump Boxes to explore the secrets to optimizing customer experience.

2020 56

Experience TV Episode 3: Content and CX Featuring Melanie Deziel and Randy Frisch

Smarter CX

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences.

2020 61

Content Marketing Strategy Template and PDF


Connecting with your audience is key to developing your brand and establishing visible authenticity with potential new audiences, which grows your business. That requires content—and lots of it. The content needs to be reliable, focused, organized, and strategic.

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

While organizations have been using communities for many years, it is only in the last few that executives have started to see the value that a community can offer. But now, in 2021, many executives have finally started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27 at 12 PM ET for a webinar exploring Chapter 2 of our 2021 Community Predictions eBook.

Bot monitoring: The untapped capability you need to drive RPA value


As enterprises look for new ways to better serve customers and drive efficiency, one technology has risen to the top for its ability to streamline operations: Robotic process automation (RPA). […].

2020 56

How Do You Write a Content Marketing Strategy?


Define your brand’s key message. Marketing Operations Organic Search Marketing Management Content Marketing

2020 83

5 Reasons Why Live Agents Love, Not Hate, Chatbots

CX Ahead

This was originally written during my tenure at Yellow Messenger, a cutting-edge conversational AI platform.

Top 5 Content Marketing Strategy Examples


What are the top 5 content marketing strategies that you can incorporate into your business? Check out these content marketing ideas and see how they can transform your business: Marketing Operations Organic Search Marketing Management Content Marketing

Your Guide to Boosting ROI Through Customer Support

Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.

Data that pops: Keatext’s new statistics module illustrates every insight


The post Data that pops: Keatext’s new statistics module illustrates every insight appeared first on Keatext. Product updates

2020 52

What Does a Content Marketing Agency Do?


It’s not uncommon to outsource some of your marketing help. It’s a full-time job for most people, and when you’re trying to run a business—or run the marketing for several—the actual creation of the content can get to be a lot.

How Ceridian uses its advocate program to coach and mentor customers — Q&A


The post How Ceridian uses its advocate program to coach and mentor customers — Q&A appeared first on Influitive. Customer References Customer Success Customer Success Teams Q&A

2020 52

What Are the Best Content Marketing Blog Post Ideas?


Effective content marketing blog strategies are built with intention. They are fueled by two essential drivers: your need to attract business, and your audience’s need for useful content.

Blog 77

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.