Beyond Philosophy

JUNE 6, 2020

Have you ever picked a line at the store only to realize that you chose the longest, most slowly moving line? Have you ever waited forever to receive a shipment and then felt like they owed you an explanation for what could possibly take that long? Have you ever had such a great time laughing and talking in line with other people that you didn’t even notice how long you waited?

Management 136

Management Consulting Article Customers 136

CSM Practice

JUNE 6, 2020

Renewal Rate, what does that exactly mean? The valuation of a SaaS company is based on its recurring revenue stream. However, the health of the recurring revenue is not dependent on new customers only, but also the renewal rate of existing customers. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently.

Metrics 89

Metrics Measurement Customer Success Financial 89

SurveySparrow

JUNE 6, 2020

No matter where you invest your money, you always want a great ROI for it. The best thing about investing in humans is that your ROI could be in millions. Also, the only way you can build a meaningful business is with the help of motivated and class employee performance. Every business owner wants their employees to give their 100% at all times. Unfortunately, it is not always possible because of a variety of issues.

2020 52

2020 ROI Technology Management 52

SmartKarrot

JUNE 6, 2020

Are you in the lookout of a powerful tool that pacifies the measurement of client success? Hail the Lord, NPS, Net Promoter Score is here for you! Simply put, it is an indication of your product’s or services’ growth potential. Developed in the year 2003, it is a fair customer loyalty metric. The first and foremost objective was to determine an easily interpretable and clear customer happiness score.

NPS 10

NPS Metrics Net Promoter Score 2003 10

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