Sat.Dec 03, 2022

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Create Alignment Through Constancy of Purpose

Customer Enthusiast

Earlier this year, at a live management training event for a sophisticated multi-billion-dollar global company, I posed the following instructions in succession: “Raise your hand if you consider yourself to be a purpose-driven leader.” “Now,

2022 62
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Embrace this amazing way Customers evaluate you to gain success

Beyond Philosophy

Customers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve.

2022 78
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Taking a peek into Santa’s contact centre

Eptica

Date: Thursday, December 1, 2022 Author: Pauline Ashenden - Demand Generation Manager Taking a peek into Santa’s contact centre Published on: December 01, 2022 Author: Pauline Ashenden - Demand Generation Manager Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure.

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