Customer Enthusiast

DECEMBER 3, 2022

Earlier this year, at a live management training event for a sophisticated multi-billion-dollar global company, I posed the following instructions in succession: “Raise your hand if you consider yourself to be a purpose-driven leader.” “Now, raise your hand if you consider yourself to be a values-driven leader.” As you can imagine, most hands went up. … Continue reading "Create Alignment Through Constancy of Purpose".

Events 67

Events Management Leadership Engagement 67

Beyond Philosophy

DECEMBER 3, 2022

Customers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work harder to “Wow!

Consulting 78

Consulting Financial Customers Customer Experience 78

Eptica

DECEMBER 3, 2022

Date: Thursday, December 1, 2022 Author: Pauline Ashenden - Demand Generation Manager Taking a peek into Santa’s contact centre Published on: December 01, 2022 Author: Pauline Ashenden - Demand Generation Manager Father Christmas sets the gold standard when it comes to delivering amazing customer service under extreme pressure. So, what’s the secret of his success?

2022 62

2022 Interaction Customer Service Technology 62