NICE inContact

AUGUST 16, 2020

The ‘new normal’ still feels far from normal and contact centres now need to look at building a solid foundation for a work-from-home model, one which addresses technology needs and environment specifics like security and reliability. Small businesses are now looking to best practice guides to have agents up and running in a work at home environment, as well as build agility and scale.

Technology 63

Technology Contact Center Call Center Insights 63

GetFeedback

AUGUST 16, 2020

An overview of enterprise feedback management, its benefits, and how to effectively execute the software.

Feedback 195

Feedback Management Article 195

SurveySparrow

AUGUST 16, 2020

In the popular HBO show Silicon Valley, Richard was an introverted coder who suddenly had to lead a team of 50 employees. On orientation day, he tried making an inspirational speech in front of the team, thinking it’s what great leaders do. He ended up vomiting and falling on the floor. After a few such embarrassments, Richard thought he would just do what he knew best, which was to code.

Leadership 97

Leadership Insights Feedback Measurement 97

Optimove

AUGUST 16, 2020

The post Contextualizing Realtime Player Marketing appeared first on Optimove.

Marketing 52

Marketing 52

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