West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. In those chats, a few themes kept popping up: A focus on profitability Doing more with less Increased scrutiny on innovation and investment To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compro

Interaction 52

Interaction B2B Customer Success Customer Experience 52

Doing CX Right

DECEMBER 4, 2022

Battalion Chief, David Hollenback, shares fireproof strategies to lead through challenging situations, overcome limiting beliefs, create a plan for the future & leave an intentional legacy. The post Fireproof Strategies To Lead Teams And Thrive Through Disruption appeared first on Doing CX Right.

Advertising 59

Advertising Marketing 59

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. In those chats, a few themes kept popping up: A focus on profitability. Doing more with less. Increased scrutiny on innovation and investment.

Interaction 52

Interaction B2B Customer Success Customer Experience 52

West Monroe

DECEMBER 4, 2022

West Monroe attended TSIA’s World Envision Conference in Las Vegas in October. We spoke with numerous clients about how they’re currently navigating through the uncertainty in the current economic environment. In those chats, a few themes kept popping up: A focus on profitability Doing more with less Increased scrutiny on innovation and investment To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compro

Interaction 40

Interaction B2B Customer Success Customer Experience 40

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Customer Journey