Beyond Philosophy

MAY 16, 2020

Post Pandemic Silver Lining: Are You Grasping This Incredible opportunity? As everything starts to open, what is the silver lining of the pandemic? This is a unique opportunity to change customers’ habits and there has never been a better time to help customers form new habits. As states have reopened and people are emerging from their homes into the bright light of the post-pandemic world, we have a unique opportunity to make some changes in customer behavior that can lead to customer-dri

Government 128

Government Consulting Customer Experience Management 128

Forrester's Customer Insights

MAY 16, 2020

Last Friday, the US Bureau of Labor Statistics released the Employment Situation Summary for April 2020. That report has implications for the US tech market outlook in the pandemic recession because the specific industries that are shedding workers are the ones most likely to cut their tech spending sharply in 2020. The data confirm most […].

Marketing 41

Marketing 2020 Customers 41

CSM Practice

MAY 16, 2020

In the wake of the Covid-19 pandemic, businesses are struggling to adapt to the resulting economic downturn. To those of us in customer success, it is even more clear that the pandemic has caused an unprecedented shift that is already affecting our customers, their journeys, their expected business outcomes , and our ability to fulfill them. Customer success managers now need to find creative ways to engage customers while thinking deeply about what their new needs might be.

Customer Success 52

Customer Success Financial Metrics Customer Centricity 52