Fri.Dec 10, 2021

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5 Ways to Deliver Extraordinary Experiences for Every Audience

Alida

The best decisions are made with customers, not for them. But this isn’t always easy. During Alida Activate—Fall ‘21 , however, we got to hear from two pioneers in this area who showed us that type of transformation is entirely possible.

Customers 245
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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. According to one Gallup poll , nearly 50 percent of America’s working population was actively job searching or monitoring job opportunities this past summer. Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job.

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Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!

Beyond Philosophy

Back when I was working in corporate life, I went to a presentation in London. Sitting there amongst 1,000 people, I had an epiphany about what I wanted to do with the rest of my career. Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. The Speaker was New York Times Best-Selling Author Fred Reichheld , inventor of the Net Promoter Score ® (NPS).

NPS 109
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Creating a Content Topic List to Kickstart Your Content Strategy

DemandJump

The internet has an abundance of content, often leaving users frozen with choice on many occasions. Therefore, designing your website content to be engaging and relevant will alleviate the pressure of a user trying to decide on the right content for them.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

CSM Magazine

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect. TTEC Holdings, one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry , a TTEC Digital business, has won the AWS 2021 Amazon Connect Partner of the Year Award in the UKI region, recognizing exceptional performance and commitment to helping AWS custome

2021 52

More Trending

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How to Reinvent Customer Service–OnScreen

SaleMove

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap. The post How to Reinvent Customer Service–OnScreen appeared first on Glia Blog | Digital Customer Service Explained.

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New Forrester Data Shows Wide Disparities In US Federal Customer Experience (CX) Quality Despite Overall Gains

Forrester's Customer Insights

Average Federal CX Ekes Out A New High, Still Trailing The Private Sector It’s a new White House priority to provide “excellent, equitable, and secure federal services and customer experience.” To help understand the state of the federal CX, Forrester has published a US Federal CX Index (CX IndexTM) report since 2015. This year, in […].

2015 26
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How to Reinvent Customer Service–OnScreen

SaleMove

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap. The post How to Reinvent Customer Service–OnScreen appeared first on Glia Blog | Digital Customer Service Explained.

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How Do I Optimize My Content?

DemandJump

Have you ever created a great piece of content that got zero traction? It’s frustrating! You might have forgotten one critical step in the content marketing playbook: optimization.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Dec 10 – Customer Success Jobs

SmartKarrot

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers.

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11 Best Content Creation Tools For Blogs, Video, and Images

DemandJump

Whether you are launching a new brand, looking to grow your following, or working for a marketing firm, one of the most important ways to drive traffic is through content creation.

Blog 97
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Why and When You Should Consider CX Trainings

Feedbackly

Does your organization need CX-oriented training? Is it really that important? Can’t you figure it out on your own? Well, the Future CX Outlook.

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How Much to Charge (Or Pay) For a 500 to 1500 Word Article

DemandJump

One of the hardest things a freelance website content writer will do is to set their pricing. Ask too much, and you risk losing the work to other bidders. Ask too little, and you’ll be locked into a cycle of unprofitable work with that client.

Article 98
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Virtual Assistant Tools: Essential Tips You Will Need This Year!

SmartKarrot

There has been a wider acceptance of AI virtual assistants across the globe. Products like Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortona, and Google’s Assistant are some of the best examples of these AI virtual assistant tools. . This cutting-edge technology that mainly works by comprehending voice commands to complete users’ tasks has many useful examples: voice-to-text dictation, email management, customer service, help desk management, data analysis, and tea

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How Much Does It Cost to Hire a Content Writer?

DemandJump

The right words can make or break a website session. If your website content isn’t converting as well as you’d like, or if you need to scale content or launch a new website, consider hiring a content writer.

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Tools 9.2.5 in Action

Circular Edge

With all of the new & exciting features in the latest Tools Release 9.2.5, there has perhaps never been a better time for JDE customers to adopt code current strategies and move forward with continuous innovation. Join this live demo of new & existing functionality available in Tools 9.2.5, including: Virtual Batch Queues. Development Client Simplification.

Webinar 52
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How to Optimize Existing Content: 3-Step Guide

DemandJump

The best approach to content optimization for existing content is like brain surgery—make precise, small changes while disturbing as little else as possible.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Demo: Eliminate JDE Batch Job Challenges & Automate Package Builds/Deploys using Smart Scheduler & Smart Build

Circular Edge

Tired of job failure morning surprises? Sacrificing sleep to manage jobs? Had enough user complaints? Wish you could receive email attachments or be notified of job failures? There is a better way! Find out how you can completely automate your batch job execution by leveraging Smart Scheduler; a 3x Oracle Validated Integration scheduling tool developed within the standard JDE toolset.

Demo 52
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How To Create Content for Your Brand: A Beginner's Guide

DemandJump

Content marketing is more than just churning out Instagram photos, blog posts, or website content.

Brands 98
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2021 In Review: A Recap Of The Shifts That Every Sales Leader Should Know About

Forrester's Customer Insights

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below. B2B Buying Is Changing, And Sales Needs To Quickly Adapt Many changes in B2B selling are a result of shifts in […].

2021 49
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What Is Content Optimization?

DemandJump

If you’re investing in content marketing , you also need to invest in content optimization.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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B2B Marketers: It’s Time To Ditch Sourcing Metrics

Forrester's Customer Insights

Marketing sourcing metrics aren't meeting the needs of B2B marketing organizations and continue to fall out of favor. Here's why to ditch them and move on to something better.

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Tools 9.2.5.x: What’s New

Circular Edge

With all of the new & exciting features in the latest Tools Releases 9.2.5 (including the most recent 9.2.5.4), there has perhaps never been a better time for JDE customers to adopt code current strategies and move forward with continuous innovation. Join this live demo of new & existing functionality available in Tools 9.2.5. Customer Attendee Takeaway: JDE E1 9.2 Capabilities Whitepaper.

Webinar 52
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Take The Confusion Out Of Data Mesh

Forrester's Customer Insights

Confused by data mesh? You’re not alone. While the domain-centric and data-governance-by-design principles feel simple and intuitive, the big question is, “How do you execute on data mesh?” OK, breathe. Data mesh principles are not new. Organizations already model data, stand up data warehouses, master their data, and ensure data quality. Data governance artifacts to […].

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Five Innovations to Simplify, Automate & Digitize Your JDE Test

Circular Edge

#JDEdwards – Looking to simplify, automate and digitize your JDE to spend less time and effort on activities such as responding to password reset tickets, recertifying user access to JDE applications, sending/signing/tracking signed documents, managing your E1 server instances while on-the-go and more – all while maximizing your E1 investment?

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the