Thu.Sep 23, 2021

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Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation

Comm100

Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. However, regulated organizations must have a clear and intense focus on customer experience and loyalty to achieve their business objectives, even as they embrace this new technology.

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3 Ways CX-Driven Brand Reputation Helps Your Business

InMoment XI

Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools? Additionally, why are CX programs (especially those that drive Experience Improvement (XI)) ideal for building a reputation that your existing customers will love and that new customers will find enticing?

Brands 493
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Call Volume Forecasting: Predicting the Future from an Unusual Past

BlueOcean

Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional customer experience. But customer care volume forecasting typically relies heavily on historic trends.

Travel 156
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I’ll Be Back! The Phrase We All Want Our Customers To Say

Beyond Philosophy

We all want customers that return and buy more for us. Returning customers often buy more than new customers and require fewer resources to attract. So, how do you get customers to come back? . I went outside my own resources to get you an answer to that question. On a recent podcast, we hosted speaker and author Shep Hyken, one of the most influential voices in Customer Experience today.

Airlines 109
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The Modern Guide to Customer Satisfaction in the Restaurant Industry

ReviewTrackers

Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries. The 2018 American Customer Satisfaction Index (ASCI) reported that American now spends more than half of their food budget on dining out, which puts the annual sales projection for the restaurant industry at nearly $800 billion.

More Trending

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Outsource Telesales Reemergence Amidst Online Digital Marketing Noise

Magellan Solutions

Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing. However, outsource telesales is still a key strategy to ensure your sales pipeline is full. While it is true that online digital marketing is a great strategy to get leads, to ditch your B2B or B2C telecalling marketing strategies is not smart either.

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Phone? Web? Email? Text? What’s the best way to get feedback?

Daniel Group

Welcome to Success Strategies. What’s the best way to get feedback? Is it phone, web, email, or text? Well, unfortunately, there is no one correct answer. It depends on multiple factors, from the complexity of the transaction to your customers’ preferences. Remember, for deep analysis, there is no substitute for talking to your customers one at a time.

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Level Up Your Omnichannel Engagement: Next-Generation Journey Builder and New App Hub

Blueshift

As marketers, we all know personalized experiences are key to winning over customers. As today’s customers engage with brands on a growing number of channels, they expect those personalized interactions to take place and be connected across every touchpoint with the brand. The post Level Up Your Omnichannel Engagement: Next-Generation Journey Builder and New App Hub appeared first on Blueshift.

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CX Success Stories – HOLT CAT

Daniel Group

CX Success Stories – HOLT CAT. Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Lynn Daniel (00:03): I’m with Edward Craner, who is Senior Vice President of Marketing and Strategy with Holt Cat of San Antonio, Texas. Edward, thank you. Glad to have you with us today.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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5 Reasons Why You Should White Label Live Chat

Comm100

Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that approximately 75% of people prefer live chat to other communication channels –making it one of the best communication platforms available. Live chat enables companies to provide real-time feedback to customers, offering a quick and easy way to engage, and enhance customer satisfaction ratings.

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This Week: Messenger and WhatsApp Open Up for Easier Customer Engagement

Conversocial

Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter.

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SMEs Need Qualitative Market Research Services

Magellan Solutions

Market Research Services SMEs Can Outsource. Today’s business decision-maker has an abundance of marketing research method options. . Understanding what market research is and how best to use research methodologies to your advantage is vital in reaching your target customers and increasing ROI. Magellan Solutions list some types of market research services that you can outsource to us: Online Surveys.

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A Roadmap For Value Based Selling

Integrity Solutions

A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price. This helps to better differentiate themselves in a highly competitive market. Yet, for all the buzz surrounding solution or value selling, many organizations still struggle to execute on it. What’s holding them back?

Roadmap 74
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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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The Consequences for Collections Post Pandemic Relief

Interactions

Labor Day weekend traditionally marks the end of summer and the beginning of the Fall season. It’s a time for workers to kick back and enjoy a long weekend with a day off with pay. . However, for many, the recent Labor Day holiday wasn’t a relief from stress. It was a worrisome deadline that marked an end to the Federal Pandemic Unemployment Assistance (PAU), which provided many with stimulus monies to maintain their households.

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11 zero-cost ways to improve customer experiences using behavioural science

MyCustomer

Loyalty 11 ways to improve CX with behavioural science.

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How Does Customer Service Work in the Gambling Industry?

CSM Magazine

Customers are the lifeblood of nearly any business. If you have something to sell, someone will want to buy it. When it comes to online casino games and poker, the customers are the players. They can quickly build or ruin a casino’s reputation, and even the best software solutions cannot keep them in business alone. There is considerable demand in Canada for online casinos and poker sites, and this demand continues to rise.

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Call Experts Ranked Best BPO Service in Charlotte

Call Experts

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services. Charlotte, NC – Digital.com, a leading independent review website for small business online tools, products, and services, has announced Call Experts among the best BPO ( business process outsourcing ) services in Charlotte for 2021.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Execute a Voice of the Customer Strategy

Brad Cleveland Blog

Feedback from customers and employees is like oxygen. Your organization must have it to survive and thrive. Whether you’re a print shop with three employees, a government agency with 3,000, or a multinational company with 300,000, you need a strategy to fully leverage feedback. Voice of the customer, or VOC, is the term often used to describe this process.

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Sep 23 – Customer Success Jobs

SmartKarrot

Role: Director Client Success Location: Leawood, KS, US Organization: C2FO As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties. The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations.

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How to Search Keywords on a Website

DemandJump

Understanding keywords helps you bridge the gap between you and your audience. When you have a better idea of how users seek out information, you can create content that will be readily available and quickly visible on search engines to establish authority and marketability of your brand.

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The Future of Automated Account Management

Kapta Customer Success

Relationships are the most important part of successful account management. However, if you take a look at where the average account manager spends their time, it doesn't reflect the same sentiment.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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How To Search For Keyword Volume: Tips and Tricks

DemandJump

If you’re developing an organic content marketing strategy, one of the most important things you can do is find and use the right keywords to capture the right traffic for your website. After all, organic search can bring huge influxes of traffic to sites—without having to spend any ad dollars at all.

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September Newsletter

SurveyGizmo

The “Where Did September Go?” Edition. If you’re wondering where September went, you are not alone. Vacations are over, the weather is changing, and now is the time to get everything lined up for the fourth-quarter push. As always, we’d love to know if you find this information valuable. Please share your ideas and feedback using this survey (which is also at the end of the newsletter).

2022 52
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5-Step Content Checklist Proven to Drive Results

DemandJump

If you're wondering what a content checklist is and why some of the top brands use checklists in their content marketing strategy - you’re in the right place.

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How to Capitalize on Revenge Spending

The DiJulius Group

Most of the world is now seeing the light at the end of this long dark pandemic tunnel. Will the post-pandemic times really be fueled by an economic boom? Now, there is a tremendous amount of pent-up demand for people who have missed out in the last 18 months. Customers are now pickier than ever. Read Full Article. The post How to Capitalize on Revenge Spending appeared first on The DiJulius Group.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr