Thu.Sep 23, 2021

Evolving Customer Service: Easy Steps to Help Your Customers Through Digital Transformation


Technology continues to evolve across all business sectors. Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency.

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Call Volume Forecasting: Predicting the Future from an Unusual Past


Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea.

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5 Reasons Why You Should White Label Live Chat


Live chat is helping companies in the customer engagement field improve their customer service, but what about white labeling it? Statistics show that approximately 75% of people prefer live chat to other communication channels –making it one of the best communication platforms available.

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Outsource Telesales Reemergence Amidst Online Digital Marketing Noise

Magellan Solutions

Leverage outsource telesales to improve your online digital marketing efforts. To go digital has become the mantra of most businesses. Thus they amp up their marketing and sales efforts online, which is the practice of online digital marketing.

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2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

Phone? Web? Email? Text? What’s the best way to get feedback?

Daniel Group

Welcome to Success Strategies. What’s the best way to get feedback? Is it phone, web, email, or text? Well, unfortunately, there is no one correct answer. It depends on multiple factors, from the complexity of the transaction to your customers’ preferences.

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More Trending

What Is CSAT and How Can It Help You Improve Satisfaction?


What is CSAT , what is it good for and how do you track it and use it? In this post, we’ll focus on this important customer satisfaction metric. We’ll define what it is and how it contrasts with another popular key performance indicator, NPS.

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CX Success Stories – HOLT CAT

Daniel Group

CX Success Stories – HOLT CAT. Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years.

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This Week: Messenger and WhatsApp Open Up for Easier Customer Engagement


Hello and welcome to The Conversation Round-Up where I sift through the latest news and trends in messaging, automation and customer experience to bring you the stories that matter. Customer Service Messaging Channels Bots and Automation Best Practices Company News

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The Modern Guide to Customer Satisfaction in the Restaurant Industry


Cultivating a high level of customer satisfaction is a priority for all restaurant brands because foodservice is one of the most competitive industries.

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Optimizing Your Customer Journey In 2021

You know it’s important to optimize your customer journey, but you’re not sure which part of that journey to focus on. Customer interactions across multiple touchpoints mean it can be tricky to isolate a specific part that’s going to deliver the best results for you - and your customers. Creating a strong customer experience is now one of the most important priorities businesses focus on. Don’t be left behind. Time to take a customer first approach & start looking at strategies you can implement to optimize your customer journey. Download the guide today!

Business Areas for Which Cloud Technology Is Especially Relevant

CSM Magazine

The focus of consumption of many products and services has shifted toward online shopping and home delivery. In search of infrastructure that will survive Black Friday and tools to launch online services, companies have come to the cloud.

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SMEs Need Qualitative Market Research Services

Magellan Solutions

Market Research Services SMEs Can Outsource. Today’s business decision-maker has an abundance of marketing research method options. . Understanding what market research is and how best to use research methodologies to your advantage is vital in reaching your target customers and increasing ROI.

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11 zero-cost ways to improve customer experiences using behavioural science


Loyalty 11 ways to improve CX with behavioural science

A Roadmap For Value Based Selling

Integrity Solutions

A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price. This helps to better differentiate themselves in a highly competitive market.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Level Up Your Omnichannel Engagement: Next-Generation Journey Builder and New App Hub


As marketers, we all know personalized experiences are key to winning over customers. As today’s customers engage with brands on a growing number of channels, they expect those personalized interactions to take place and be connected across every touchpoint with the brand.

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Customer Experience Transformation with Kenny Middlebrooks


Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by the Director of Customer Service at McKesson, Kenny Middlebrooks. Kenny’s a CX expert and is on a mission to help leaders simplify their CX in complex situations.

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How Does Customer Service Work in the Gambling Industry?

CSM Magazine

Customers are the lifeblood of nearly any business. If you have something to sell, someone will want to buy it. When it comes to online casino games and poker, the customers are the players.

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Call Experts Ranked Best BPO Service in Charlotte

Call Experts

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

The Consequences for Collections Post Pandemic Relief


Labor Day weekend traditionally marks the end of summer and the beginning of the Fall season. It’s a time for workers to kick back and enjoy a long weekend with a day off with pay. . However, for many, the recent Labor Day holiday wasn’t a relief from stress.

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Sep 23 – Customer Success Jobs


Role: Director Client Success Location: Leawood, KS, US Organization: C2FO As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties.

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Customer satisfaction: everything you need to know

Happy or Not

You can use marketing tricks and tactics to boost sales, but without an equal emphasis on customer satisfaction, you will never grow your business. Customer satisfaction is what encourages a one-time buyer to become a lifelong customer.

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How to Build a Great Product Strategy Framework


To be a successful SaaS company today that sets an example for the rest of your competitions, you will need a product that sells for itself. And in order to build a product that sells for itself, you need to back that up with a strong product strategy framework.

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AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Execute a Voice of the Customer Strategy

Brad Cleveland

Feedback from customers and employees is like oxygen. Your organization must have it to survive and thrive. Whether you’re a print shop with three employees, a government agency with 3,000, or a multinational company with 300,000, you need a strategy to fully leverage feedback.

5-Step Content Checklist Proven to Drive Results


If you're wondering what a content checklist is and why some of the top brands use checklists in their content marketing strategy - you’re in the right place. Paid Search Search Marketing Organic Search Content Marketing

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What’s Next? A Look at CRM Marketing Trends Is a Look at Digital Marketing’s Future


Too many marketers still approach their jobs like they do their dating apps: it’s all about getting the catch. Branding and acquisition first, then everything else.

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Free Custom Keyword Research Template For Any Topic


SEO keyword strategy can feel overwhelming. Paid Search Search Marketing Organic Search Content Marketing

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!