Wed.Nov 30, 2022

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Amplify Customer Experience in Retail with Conversational AI

Lumoa

The Ecommerce industry has seen an impressive development in recent years. Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated.

2022 83
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Improve Agent & Customer Experiences with AI-Powered Routing

Upstream Works

The pandemic has impacted every aspect of our lives, and the contact center is no exception. There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service.

2022 78
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Capacity Planning Needs An Overhaul: 5 Tips For A Turnaround

Playvox

Long-term capacity planning needs a serious overhaul, and the best strategy for a turnaround is a radical one. If your full-time employee count (FTE) is consistently under or over your annual capacity plan, you need Radically Operationalized Capacity Planning.

2022 75
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Improve Agent & Customer Experiences with AI-Powered Contact Routing

Upstream Works

The pandemic has impacted every aspect of our lives, and the contact center is no exception. There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service.

2022 78
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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What Did We Learn to Improve CX? – The Daniel Group 2022 Client Conference

Daniel Group

What Did We Learn to Improve CX? – The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) how does better CX improve business outcomes and 2.) how to use CX metrics most effectively.

2022 83

More Trending

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The three topics that shaped the CX world in 2022

MyCustomer

Engagement 3 topics that shaped the CX world in 2022

2022 97
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Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio.

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Don’t Forget What Got You to the Dance?

Shep Hyken

A restaurant took its most popular item off the menu. It had been on there a long time, and the owner decided it was time to make a change, even though it was his guests’ favorite dish. . A company changed its invoicing terms.

2022 87
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Want To Win Over Gen Z? Invest In Becoming a High Fidelity Brand  

Strativity

This article was written by John Wise, VP of Cultural Insights. As far back as 1999, marketers predicted that brands would need to embrace social responsibility to win new customers.

2022 52
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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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How to craft a social media content strategy

BirdEye

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. But posting content now and then just isn’t enough.

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Future of Payments Survey Finds Increasing Consumer Trust Towards Digital Payment Methods

CSM Magazine

PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods.

2022 52
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Why it's time for brands to put loyalty on pause

MyCustomer

Loyalty Why it's time for brands to put loyalty on pause

2022 84
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What is Contact Center AI?

Advantage Communications

Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support.

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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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What’s in a High Fidelity Relationship? 3 Key Ingredients For Strong Consumer Relationships 

Strativity

We all know and feel the power of relationships. But why are they so valuable to us? And what makes them so important? Explore this universal pull with three dynamic takeaways integral to passionate and durable relationships from Monica Belmaña, Director of Behavioral Science.

2022 52
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Does My RO&I Or Sales Engagement Platform Need To Be Native To Salesforce?

Forrester Digital Transformation

Have you considered buying a revenue operations and intelligence (RO&I) or sales engagement platform? If so, you’ve likely seen vendors touting the benefits of their native Salesforce capabilities. That’s a good thing, right?

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How to Increase Google Reviews – Top 8 Tips

Zonka Feedback

What’s the first thing you do when you’re looking to book a service, buy a product, visit a restaurant, or book a hotel? Usually, we would go online, look up the brand, and check its Google reviews. Based on the reviews and experiences of other customers, we tend to move ahead with the transaction.

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Introdução à Jornada de Adoção do SAP Sales Cloud

SAP Customer Experience

Você utiliza tudo que o SAP Sales Cloud tem para oferecer? É possível que você esteja vendo somente a ponta do iceberg. A adoção do CRM dificilmente será completa no go-live do projeto.

Sales 69
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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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Special Edition: Proven (and fast) cost reduction and growth strategies

West Monroe

Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. Special Edition: Proven (and fast) cost reduction and growth strategies.

2022 52
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What Is Content Marketing in SaaS?

DemandJump

Absolutely essential. With a content-driven SaaS marketing strategy, you can start building relationships with more highly-qualified leads than with paid advertising alone.

2022 87
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How Kommunicate Handled 40% of All Incoming Conversations at uParcel 

kommunicate

Last Updated on November 30, 2022 The worldwide market capitalisation for courier and delivery services was valued at USD 394 Billion in 2021. Experts predict a Compound Annual Growth Rate (CAGR) of 4.61% in this industry from 2022 to 2027.

2027 69
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What Is a B2B Content Marketing Agency?

DemandJump

Creating and implementing a content marketing strategy can take up a lot of time, especially for businesses without a designated SaaS marketing team. However, it’s necessary to have a stellar strategy so that potential customers can find you.

2022 83
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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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Benchmarks Help European IT Leaders Make Critical Investment Decisions

Forrester Digital Transformation

Benchmark data can support the decision-making process, but it can also mislead and bring decision-makers to the wrong conclusions. My recent report, 2022 IT And Digital Budget Benchmarks, Europe, presents relevant benchmark figures to support European technology leaders’ decisions.

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What Is B2B SaaS Marketing?

DemandJump

Love it or hate it, marketing is an essential component of success for companies of virtually any size and across countless industries.

B2B 83
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9 Challenges of Product Development in a Downturn

Centercode

Your next product launch may be keeping you up at night. With fewer resources, budget cuts, and lack of personnel, it’s going to be much more challenging to release quality products and avoid costly delays

2022 52
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What Is an Example of B2B SaaS?

DemandJump

As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions. According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 billion.

2028 83
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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.