Doing CX Right

SEPTEMBER 19, 2020

Who owns customer service? Is it strictly the companies we buy from or do consumers have a responsibility in achieving a positive outcome too? This is the theme of my newest article co-written with a psychiatrist and author, Dr. Grant Brenner. We dive deep into using emotional intelligence to have great experiences. The original article can be found in Psychology Today.

Customer Service 126

Customer Service Social Media Blog Customers 126

Beyond Philosophy

SEPTEMBER 19, 2020

I heard a new term that I think has the capability of being the next wave of change in business today. Customer Science. ‘ Customer Science’ is the fusion between technology, behavioral science and data. This new concept is forming now, making this an exciting time for all us interested in customer-driven growth. This episode of The Intuitive Customer explores this nascent concept of Customer Science and what it could mean to organizations seeking customer-driven success.

Definition 159

Definition Document Technology Measurement 159

SurveySparrow

SEPTEMBER 19, 2020

How to create a survey without the knowledge of any programming language? We’re sure you’ve asked this question multiple times over the years to which you’ve always come across the same result – Google forms. Google Forms is an all-rounder. Be it to receive feedback, create a questionnaire, quizzes, create tests, or to track results, Google Forms is a one stop destination.

2020 59

2020 Presentation Feedback Document 59