Sun.Jan 09, 2022

Learning from the Past – 2021 Top 10

Andrew Mcfarland

The most read customer experience (CX) content on Pivot Point in 2021. To spark new ideas and ACTION in 2022. Best Practices Top 10

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NEW! CXU’s NPS score is +84

CX University

Driving improvement is a relentless commitment. Become a CXS TM or CCXP! Our programs prepare you for both. CX University offers training in Customer Experience and proudly serves corporations and customers in over 80 countries. We practice what we preach, and we are also relentlessly restless!

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Minimizing ‘Red Tape’ to Deliver Better Experiences

Doing CX Right

Stephanie Thum, CX leader, discuss why Red Tape obliterates customer & employee experiences and how to drive positive changes for improved results. The post Minimizing ‘Red Tape’ to Deliver Better Experiences appeared first on Doing CX Right. DoingCXRight®?

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All About Intercom CSAT (Customer Satisfaction) Surveys

Zonka Feedback

There may be a million ways that could come in your way of offering remarkable customer experiences. Unavailability of certain products, high delivery charges, lack of customer support, or even a poor website – anything can cause you to lose customers. Customer Feedback

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AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Employee Pulse Survey Tools: The Top 20 in 2022


Employee pulse surveys are a great way to build a healthier, more participative workforce. In this article, we’ve got 20 of the top employee pulse survey tools to help you improve employee productivity and retention. 20 Best Employee Pulse Survey Software and Tools in 2022.

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West Monroe - Untitled Article

West Monroe

Private equity dealmaking hit record highs in 2021. Spurred by the economic recovery and an abundant supply of debt, U.S. firms broke 2019’s annual record for deal value.

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