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AUGUST 23, 2020

NPS calculation formula and interpretation of data.

Net Promoter Score 774

Net Promoter Score NPS Article 774

NICE inContact

AUGUST 23, 2020

Building loyalty, meeting high service expectations, and differentiating from competitors are common challenges faced by businesses of all sizes in most industries. While the traditional call center experience was based on voice, 2020 consumers expect much more than a basic IVR with a maze of options. How does the digital revolution change the way your organization engages with consumers – and will it be good for business?

Brands 62

Brands Call Center 2020 Loyalty 62

Doing CX Right

AUGUST 23, 2020

ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken, Adam Toporek and others (including me). You can read the original article here. Experts agree that it can be challenging to engage your customers with your brand.

Loyalty 52

Loyalty Brands Social Media Competitive Advantage 52

SurveySparrow

AUGUST 23, 2020

Digital Marketing is the lifeline of most businesses these days with Covid-19 making it impossible to get leads from other sources. For the foreseeable future, we are not going to see events, trade shows or even much of in-person meetings which means that even the most seasoned businesses should get onto the Digital Marketing bandwagon. Businesses need to spruce up their online presence to be seen.

Metrics 59

Metrics 2020 Marketing Net Promoter Score 59

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Customers

Doing CX Right

AUGUST 23, 2020

Have you heard about “Be Customer Led” hosted by Bill Staikos? The show explores the symbiotic relationship between customer and employee experience, and how companies are creating leaders and cultures maniacal about the customer. Stacy had the honor of being a guest on the show. What You’ll Hear On “Be Customer Led” During the episode, Stacy and Bill talk about a ton of different and important topics, including what ignited Stacy’s career in the CX field, an

Employee Experience 52

Employee Experience Culture Customers Measurement 52

Doing CX Right

AUGUST 23, 2020

I had the honor to join Dan Gingiss on his well-known inspiring LIVE show, “The Experience Maker.” I believe you’ll find value in our conversations about improving customer and employee experiences. You’ll laugh too as we get into some candid conversations and stories. After watching the episode, tell us what you think and what resonates most.

Brands 52

Brands Employee Experience Customers Customer Experience 52