Wed.Nov 18, 2020

Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

Today’s guest post is from my good friend, Chip R. Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books.

2020 183

The Loyalty Question 2.0


If you have been following my work, you may remember something I refer to as The Loyalty Question. It goes like this: What am I doing right now to make sure the customer comes back the next time they need whatever it is we sell? Most people think customer loyalty is about a lifetime.

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The Digital Onboarding Process Decreases Your Implementation Timeline


It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on.

2020 68

Digitizing Back-end Systems Will Drive Customer Experience (CX)

Advantage Communications

To win the digital race and jump ahead of their competitors, many organizations are transforming their front-end systems and offering the latest and most innovative technologies to ensure their customers are both satisfied and loyal.

2020 56

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Taking Action on Feedback with Email Actions


By Cameron Settle. The voice of the customer is an incredibly valuable resource to all businesses. Acting on what customers say is how you make their voices come to life.

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Turn Customers Into Fans With Help From a CX Rockstar

CSM Magazine

The pandemic has changed how contact centres operate. Agents working from home and changes in customer expectations are just two of the challenges that organisations face.

2020 52

PPE at lightning speed: How DuPont shifted its strategy to meet demand


Article by Ernan Roman Featured on Speed to market has always been a competitive advantage, but the pandemic has given it a different sense of urgency in the worldwide scramble to get enough personal protection equipment (PPE) to those on the frontlines.

2020 52

SurveySparrow Chosen as a Finalist for 2020 Red Herring’s Top 100 North America Award


Honoring the year’s most innovative ventures, & exceptional accomplishments, Red Herring’s Top 100 North America Award brings together C-level technology entrepreneurs, corporate strategists, and venture financiers from across the continent.

2020 56

Top 3 Ways to Make Your Home Office Productive

CSM Magazine

Modern problems require modern solutions: as the lockdown has proved, many businesses are now utilizing the internet to send their employees to work remotely.

2020 52

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Truth in banking: What customers really have to say about RBC


The post Truth in banking: What customers really have to say about RBC appeared first on Keatext. Case study customer experience Customer feedback

Rating The Top 10 Digital Business Transformation Firms

Forrester's Customer Insights

Every year, more firms reach out to me to explain how they’re delivering their own brand of “digital transformation” to clients. When last I checked, I’m tracking over 170 vendors.

2020 41

Distribution Talk: Jason Bader Interviews Martha


NEWS: Jason Bader interviews Martha Brooke about Surveys in Pandemic Times. Nov 11, 2020: Jason Bader, Supply Chain & Distribution Thought Leader interviewed Martha Brooke about customer surveys and how to get an objective read on your company’s performance, especially considering COVID times.

2021 B2C Marketing Priorities In Europe

Forrester's Customer Insights

2020 has been a year of unprecedented political, social, economic, and healthcare disruption — and 2021 shows no signs of these trends slowing down. How should European consumer marketing leaders prepare for the coming year?

B2C 34

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

How Volkswagen Group Australia is taking action on what matters with Qualtrics Experience Management


The most important lesson every leader needs to take from 2020 is that if you’re not taking action you’re getting left behind.

2021 26

European Customer Experience Index, 2020: How Banks And Insurers Can Connect CX with Business Impact

Forrester's Customer Insights

Our research shows that customer experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products.

User experience design 101: Keeping people in focus


When it comes to your digital products and experiences , design is a critical lever. Read on to learn what UX design is, the role it plays in delivering a better customer experience, and how to support your user experience teams.

Google Review Not Showing Up? Here Are 12 Reasons Why



2020 70

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Introducing district-level dashboards to the national COVID-19 school response dashboard


Today, Qualtrics is introducing district dashboards in preview, the latest iteration of the National COVID-19 School Response Dashboard.

2020 26

4 Attributes to Look for When Hiring New CSMs


In 2020, customer success has become one of the most critical positions in any SaaS organization. With so much confusion and uncertainty across every single industry, an experienced, clear-headed CSM can be the defining difference between a reassured customer and a churned one.

2020 61

How to Build a User Research Proposal (And Why They're Worthwhile)

dscout People Nerds

2020 82

How to Improve the Legal Research Quality in Your Firm

Magellan Solutions

When an ordinary person thinks about what law firms do, research is not what they have in mind. And yet, legal research is integral in any legal practice. It’s necessary for litigation support, and strengthening a case. But, it’s not a core activity, so it’s often taken for granted.

2020 52

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Postman State of the API: Where are the citizen developers?


Postman, a market leader in collaboration platforms for API development, recently released its annual State of the API survey. The report, the largest and most comprehensive survey of the API […]. The post Postman State of the API: Where are the citizen developers? appeared first on PK.

2020 52

Palletizing Robot- Machine Handling Tasks in the Factory Best Left to Robots

CSM Magazine

Robots have become one aspect of manufacturing that evolves with the industry. Changes in the makeup and the work that robots do define the manufacturing industry. In the technology age, robots have transformed and are leading in the manufacturing changes defining these eras.

2020 52

What are Utility Marketplaces Missing?


Buying things online is a way of life, and many utilities want customers to think of them when they buy anything energy related. To facilitate this, many utilities have set up online energy Marketplaces. But, many utilities aren’t seeing the Marketplace successes they envisioned.

2020 52

Best Collaboration Tools for Businesses

CSM Magazine

Business in the web 2.0 era is all about increasing and getting the most out of collaboration.

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.