It’s the experience, not the channel
Zeisler Consulting
JANUARY 4, 2021
Surely I’m late to the game on this but I had always found it curious and interesting to read accounts of peoples’ CX and more specifically support experiences through Twitter. The concept of pinging a business via their public handle and then getting a resolution seemed pretty cool to me. It’s mostly anecdotal but I feel the vast majority of those instances were travel-related.
Let's personalize your content