Retail Is Broken
Beyond Philosophy
NOVEMBER 28, 2020
Retail is Broken: This is the Solution. Some might say that retail is dead, another victim of COVID-19. However, I would argue that it is merely changing but far from finished. The pandemic has hastened changes to physical and digital retail experiences and customer behavior. Still, organizations that recognize and anticipate the shift can adapt and benefit from the new business-as-usual.
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