The DiJulius Group

JANUARY 15, 2023

Poor customer service knows no boundaries and happens across all industries. And in this technological age, bad CX stories abound online with customers eager to vent about their worst customer service experiences so that potential customers can make informed decisions. The following three less-than-happy customers shared their customer service horror stories of 2022: Bank of.

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2022 2023 Poor Customer Service Customer Service 52

ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson (Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades.

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2023 Article Customer Service Customer Satisfaction 48

Doing CX Right

JANUARY 15, 2023

Brian Elliott, SVP at Slack and Executive Leader of Future Forum, and Stacy Sherman talk about the future of work and tactics to stay ahead of the curve. Learn about scheduled flexibility & how to retain a customer-centric distributed team. The post The Future of Work and Scheduled Flexibility appeared first on Doing CX Right.

Customer Centricity 59

Customer Centricity Customers 59