Sun.Mar 12, 2023

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The Future of Customer Service: How Generative AI is Changing the Game

Doing CX Right

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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5 Strategies For Increasing Contact Center Performance

Playvox

Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance. Research from Playvox shows us that having well-defined metrics is essential, but sometimes that’s all that is used to measure whether or not a customer service center is

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The Art of Mastering Your Authentic Voice for Maximum Success

Doing CX Right

Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life. The post The Art of Mastering Your Authentic Voice for Maximum Success appeared first on Doing CX Right.

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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The Silicon Valley Bank fallout—what it means for banks

West Monroe

The crisis at Silicon Valley Bank has the industry spinning and in question mode: Can the impact be contained? How will the Fed’s moves affect customer, investor, and market confidence? And most of all, what do banks need to do next? As a partner to several of the country’s top mid-market and regional banks, here is our point of view. The Silicon Valley Bank debacle originated from fundamental issues —chief among them poor interest rate management and overconcentration in a cer

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The Biggest Conversations In Cloud Management? FinOps And Operationalizing Cloud

Forrester's Customer Insights

I’ve been focusing a lot of my time on two key cloud management conversations: Cost optimization and operationalizing cloud. Over the past three years, I’ve been tracking the cloud cost optimization space closely. I published my latest Wave on this topic last fall, along with a bunch of tactics on how to get started.