Sat.Feb 29, 2020

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Build an Effective Customer Effort Score Program

GetFeedback

If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.

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Are Customer Complaints Profitable?

Beyond Philosophy

Research in Harvard Business Review last year suggested that some companies with poor customer service are terrible on purpose to wear out disgruntled customers so they don’t have to fix customer problems. Moreover, the HBR authors suggest that this method makes these organizations more profitable. This episode of The Intuitive Customer explores this idea in more detail.

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The Ultimate Guide for a Complete Product Experience

SurveySparrow

Building a product from the ground up is a hard thing to do. It is much more difficult when you are trying to make your customers love your product. Product experience is all about users. They should be the sole focus. A product is not only a service or a technology that your customers use, but it is also the entire experience. Product managers think that only technology and the final product is everything, but they forget about the fact that it is all about users.

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The Power of Questions

Horizon CX

Imagine a scenario where you just met a new CX colleague for the first time at a conference or other similar professional networking event. The two of you introduce yourselves to one another after which the person you just met launches into a personal story around something personally interesting to them or about them which quickly merges into a second personal story and then a third and so on.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!