Build an Effective Customer Effort Score Program
GetFeedback
FEBRUARY 29, 2020
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
GetFeedback
FEBRUARY 29, 2020
If you want to make a real impact on customer loyalty, it starts with measuring Customer Effort Score (CES). Let’s talk about how to do just that.
Beyond Philosophy
FEBRUARY 29, 2020
Research in Harvard Business Review last year suggested that some companies with poor customer service are terrible on purpose to wear out disgruntled customers so they don’t have to fix customer problems. Moreover, the HBR authors suggest that this method makes these organizations more profitable. This episode of The Intuitive Customer explores this idea in more detail.
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SurveySparrow
FEBRUARY 29, 2020
Building a product from the ground up is a hard thing to do. It is much more difficult when you are trying to make your customers love your product. Product experience is all about users. They should be the sole focus. A product is not only a service or a technology that your customers use, but it is also the entire experience. Product managers think that only technology and the final product is everything, but they forget about the fact that it is all about users.
Horizon CX
FEBRUARY 29, 2020
Imagine a scenario where you just met a new CX colleague for the first time at a conference or other similar professional networking event. The two of you introduce yourselves to one another after which the person you just met launches into a personal story around something personally interesting to them or about them which quickly merges into a second personal story and then a third and so on.
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