40 Customer Retention Statistics You Need to Know
GetFeedback
JANUARY 5, 2020
Churn can cripple any organization. These 40 customer retention stats reinforce the growing need for effective customer experience management.
Sun.Jan 05, 2020
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Finding Product Insights in App Reviews: Chase vs. Simple Bank Apps
Thematic
JANUARY 5, 2020
I rarely visit a bank in person, but I use my bank’s website every week. I’m sure I’m not alone, and often wonder why every banking website I’ve used feels like the equivalent of walking into a building with torn carpet, flickering lighting, and a couple of leaky pipes overhead. I always look around and think, “this should be a whole lot better.” And I’ve long been interested in using a bank built around online services.
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