InMoment XI
JUNE 28, 2022
Financial services brands know that customers take their money seriously, so many of them leverage employee and customer experience programs to understand what their customers need, then create experiences that build trusting, positive customer/brand relationships.
Experience Investigators by 360Connext
JUNE 28, 2022
Within the natural cycles of any business, there are times that offer a chance to review, reflect and recharge. Some of the most common moments include: The end of the calendar year. The end of your fiscal year. As you wrap one quarter and prepare for the next. Before budgeting season.
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Retently
JUNE 28, 2022
Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction.
The DiJulius Group
JUNE 28, 2022
How do companies outperform competitors and the stock market by significant margins, in any economy? By being customer experience leaders in their industries. Make no mistake about it, there is a direct correlation between love, loyalty and profitability. According to Bain & Co.,
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Playvox
JUNE 28, 2022
During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. While presenting a tremendous opportunity for business growth, this trend also creates challenges for contact centers.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Totango
JUNE 28, 2022
The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide.
BirdEye
JUNE 28, 2022
Believe it or not, 75% of people never make it to page two of Google when conducting an online search. That makes the first page of Google the most valuable real estate on the internet.
InMoment XI
JUNE 28, 2022
It’s been a huge month for those of us in the InMoment Community!
ShepHyken
JUNE 28, 2022
Convenient Customer Feedback In Realtime. How to Use Customer Feedback to Improve Performance. Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in high-end hospitality and entertainment.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
SAP Customer Experience
JUNE 28, 2022
Part I: Introduction Customer Service and Field Service represent a major part of every business with end customer satisfaction in mind. Both are key parts of a typical Service organization, and are closely interconnected.
Helpware
JUNE 28, 2022
Can social media double as customer service tools? Most companies use social media to amplify their brand voice in hopes of connecting with customers.
Ann Michaels and Associates
JUNE 28, 2022
When a client calls us looking to do a competitive mystery shopping project , most of the time their focus is on pricing. Once we get into the project however, they tend to learn much more about their competitors than they originally thought. Sales Prevention.
SurveySparrow
JUNE 28, 2022
What’s the point of an employee motivation questionnaire ? Wouldn’t it be great if motivation came as a mental button that we could switch on or off at will?
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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CSM Magazine
JUNE 28, 2022
AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation.
Gainsight
JUNE 28, 2022
Whether they eat it in an expensive restaurant, at a lunchtime food court, or in a grocery store parking lot, people love sushi. This Japanese specialty has become standard fare in the United States and many other countries around the globe—but it wasn’t always so.
West Monroe
JUNE 28, 2022
West Monroe recently hosted a webinar with some of the top customer experience leaders in the software industry—Salesforce, Anthology, Palo Alto, Celonis, and Momentive joined us—to discuss how their companies leverage digital innovation to deliver customer experience at scale.
Quadient
JUNE 28, 2022
Breaking Free from the Boundaries of Document-Based Communications. Marissa Feigen. Tue, 06/28/2022 - 17:24.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Clarivate
JUNE 28, 2022
Today we release the 2022 update to the annual Journal Citation Reports (JCR). This year’s release demonstrates the enormous impact the COVID-19 pandemic has had on scholarly publishing. We also identify and define a new type of anomalous citation behavior: self-stacking.
InnerTrends
JUNE 28, 2022
We all want to achieve a stellar onboarding experience for our customers. What if we shortened the optimization process by pulling inspiration from the best-of-breed product-led companies that do it well? saas saas onboarding Acquisition user onboarding Activation PLG icp
Alliance by IFS
JUNE 28, 2022
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer. The post What a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM appeared first on IFS Blog.
Cyara
JUNE 28, 2022
Do You Have the Plan and Tools You Need? If you could boil down the role of contact center managers to just one job, what would it be? Supervising agents? Ensuring everyone is well trained to handle calls? Keeping the lights on? chatbots contact center incident management
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Influitive
JUNE 28, 2022
What does it take for brands to have thriving customer advocates? Well, the common thread uniting these successful advocacy programs is that the companies driving them are all customer-obsessed. So, what does it actually take to be “customer-obsessed?”
West Monroe
JUNE 28, 2022
Resource Perspective High-Tech & Software Operations
Clarivate
JUNE 28, 2022
The metaverse and non-fungible tokens (NFTs) trends are increasingly driving trademark filing activity. These virtual world developments continue to impact how Intellectual Property (IP) is created, managed and protected.
CustomerSuccessBox
JUNE 28, 2022
Do you find it difficult to make tough decisions in your line of work? Do you lose sleep over it? Do you feel nervous and fret over making the right decision? If your answer to any of these questions is ‘YES”, then probably you don’t know the concept of Force field analysis.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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