ShepHyken

DECEMBER 25, 2020

This week we feature an article from Pratik Salia , product manager at Knowmax. H e talks about how the COVID-19 pandemic changed the customer experience and how business leaders responded. In a world where we are spoilt for choice, a custom made option is the only right option. From customized automobiles to personalized phones to technology that adapts itself according to our choices, personalization seems to be the name of the game.

E Commerce 76

E Commerce Return on Investment Customers Call Center 76

eglobalis

DECEMBER 25, 2020

Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience , employee experience , artificial intelligence , ethics , customer centricity. The post Adopting AI Responsibly to Prevent Risks to Your Brand and Customer Experience appeared first on Eglobalis.

Brands 174

Brands Customer Experience Customer Centricity Employee Experience 174

SurveySparrow

DECEMBER 25, 2020

We’re living in an era of internet where anything you want to know, read, watch is just a search away! Stats prove this, as 4.5 million searches are processed by Google every second. Sounds insane? Well, when you compare it with the 6.4 billion searches they process in a single day, it doesn’t! And organizations today, can’t ignore this digital advancement by their existing & potential customers.

Management 52

Management Social Media Customers Government 52