InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. Businesses are under pressure (amidst the Year of the Squeeze, declining employee retention, etc.) to look at cutting discretionary spending.
Lumoa
AUGUST 18, 2022
“How likely would you recommend (insert business name) to someone?” ” – a never-ending question asked to a customer in multiple ways and various forms.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
AUGUST 18, 2022
A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products.
Beyond Philosophy
AUGUST 18, 2022
In the book, Quiet: The Power of Introverts in a World That Can’t Stop Talking , Susan Cain makes the case that the world values extroverts but that introverts also have strengths that people should not overlook.
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Zonka Feedback
AUGUST 18, 2022
A renowned brand is never the result of just excellent products; it is the product of a two-way relationship between the brand and its customers. A successful brand knows what its customers prefer, what influences their decisions, and what would drive them away.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Call Experts
AUGUST 18, 2022
Did you know that every missed call is a lost opportunity? You’d be surprised how many businesses fail to respond to a missed call. . Customer service is the backbone of any business. .
CSM Magazine
AUGUST 18, 2022
Investing in Instagram marketing is one of the best ways to connect with your audience in today’s digital world. There are more than 200 million businesses already connecting with customers through Instagram on a regular basis.
Gainsight
AUGUST 18, 2022
New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals.
Playvox
AUGUST 18, 2022
During my time as a workforce management (WFM) professional, I have implemented WFM systems into several departments within multiple companies.
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
PK
AUGUST 18, 2022
SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The rise of electric vehicles, digital […].
dscout People Nerds
AUGUST 18, 2022
Coming in as the first official UX researcher is no easy task. Finding a way to include all voices will help pave the path forward
Gainsight
AUGUST 18, 2022
Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals.
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
.png)
Helpware
AUGUST 18, 2022
After a lackluster 2020 due to the pandemic, 2021 saw the strongest retail growth in more than two decades. As e-Marketer reports , brick-and-mortar sales rebounded, and eCommerce growth was impressive. Total US retail sales topped $1.2 trillion, up 16.1% over 2021.
Clarivate
AUGUST 18, 2022
From today, we’re pleased to announce that Web of Science Researcher Profiles is improved with new features for tracking your publications, citation metrics, peer reviews and journal editing, all in one place – making it the one-stop destination for managing your academic profile and demonstrating your expertise.
Merkle
AUGUST 18, 2022
In part one of our three part video blog series with Merkle's Beth Billingsley and ActionIQ's James Meyers, they'll share how account-based everything (ABX) plays a key role,
SmartKarrot
AUGUST 18, 2022
Role: Customer Success Director Location: Remote, United States Organization: OfferFit As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Maru Group
AUGUST 18, 2022
By Maru Entertainment & Technology | August 18, 2022. The possibility that the U.S. will soon be in a recession keeps growing. One area of entertainment which will be particularly nervous about this possibility is subscription video.
dscout People Nerds
AUGUST 18, 2022
ReOps expert Kasey Canlas believes anyone can break into the field—but they’ll need to learn some security and privacy best practices along the way
CSM Magazine
AUGUST 18, 2022
John D’Anna, President of Hammer. DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer.
Lithium
AUGUST 18, 2022
This week, Strategic Services highlights new TikTok and Twitter trends, platform updates from Snapchat, WhatsApp, and Meta (including the expansion of Horizon Worlds!), and a small dive into news from around the globe. Read more below
Advertisement
Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Gainsight
AUGUST 18, 2022
After a whirlwind two days, Pulse 2022 has come to a close. The entire 48 hours were packed with strategic learnings, new connections, and plenty of shared memories.
SmartKarrot
AUGUST 18, 2022
When we needed information, Google gave us a search engine; when we needed to send written communication over the internet, Google gave us emails; when we wanted virtual meetings, Google gave us Meet… From time to time, Google has been addressing our personal and professional (business) needs with its high-efficiency, easy-to-use SaaS products.
Expert insights. Personalized for you.
557 
Let's personalize your content