CSM Magazine
APRIL 17, 2023
Airports serve an important role in connecting people and places. Its presence can ease the movement of people and goods from one place to another, boosting economic activity and making more services and products accessible to a bigger market. In the past, it was enough for an airport to fulfill these functions as a vital part of the transportation system.
BirdEye
APRIL 17, 2023
Today more companies across industries are leveraging subscription business models to build successful, scalable, and sustainable enterprises. Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023.
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2020 Research
APRIL 17, 2023
Imagine this: You’ve invested countless hours into crafting your brand. Now, you’re eager to expand your reach among your customers and stay ahead of the curve with the latest trends. But how can you accomplish this with ease and speed? Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception.
MyCustomer
APRIL 17, 2023
Engagement Company silos and culture continue to blight CX
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
APRIL 17, 2023
Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Steve DiGioia
APRIL 17, 2023
An old boss said this to me once. He was pissed at my “continual complaining” about “so many issues”. That was his take on the matter. Mine was different. I was pissed off too. He refused to address the many nagging problems that my team had to deal with every day. Service suffered. Morale suffered. We were refunding money back to customers for mistakes that could have been avoided.
Russel Lolacher
APRIL 17, 2023
In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. A few reasons why she is awesome — she is the senior director of population health communications at Mount Sinai Health System with more than 30 years of experience in the communications field.
Comm100
APRIL 17, 2023
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Failure to do so can lead to serious monetary and reputational implications. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messagi
SurveySparrow
APRIL 17, 2023
Sports team registration forms are crucial to organizing any sports event or tournament. A well-designed registration form can streamline the registration process and provide essential information to organizers. And, this makes the overall experience more enjoyable for participants. However, creating a catchy template for sports registration forms can be daunting.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Forrester's Customer Insights
APRIL 17, 2023
We’re elated to announce the winners of the inaugural Customer Obsession Awards. Meet the Enterprise and Leadership Award winners.
SmartKarrot
APRIL 17, 2023
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Telstra Health As a Customer Success Manager, you’ll meet and surpass sales goals, identify the target market and evaluate prospective growth prospects. Increase revenue through site expansion, product and service cross-selling, and renewal uplift.
The DiJulius Group
APRIL 17, 2023
Caring for your employees does not just impact their professional lives and the company’s bottom line. It is impossible to separate one’s professional life from their personal life. If an employee is miserable at their job and works in a toxic environment, their psychological well-being will be impacted. There is an inevitable spill-over effect making.
SmartKarrot
APRIL 17, 2023
Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML). AI chatbots are trained on large datasets of real-life conversations, allowing them to understand and respond to user queries in a human-like manner.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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SurveySparrow
APRIL 17, 2023
76% of employees find a company when they have extra skills training for their staff. But before jumping on that learning program, you need to ask the right questions. That’s why we have training needs survey questions for employees. In general, there are two types of training surveys: Pre-training surveys : Also known as training needs surveys or training needs analysis.
SmartKarrot
APRIL 17, 2023
The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human.
Kapta Customer Success
APRIL 17, 2023
If you’re watching your budget right now like many companies, then maximizing customer lifetime value (CLV) is an excellent strategy to employ. This approach focuses on retaining existing customers to maintain and grow revenue.
CSM Magazine
APRIL 17, 2023
As organizations shift toward remote work and cloud-based environments, their need to protect sensitive data while maintaining secure access increases. A Cloud Access Security Broker (CASB) is the most effective way. CASBs offer an advanced platform for securing cloud applications, networks, and devices against malicious threats, unauthorized access, and data breaches.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CSM Magazine
APRIL 17, 2023
Organizing a successful fundraising event can be an exciting and rewarding experience, but it can also be a daunting task. Whether you’re planning a charity gala, auction, or benefit concert, it takes a lot of effort and attention to detail to make it a success. From setting goals and timelines to promoting the event and managing volunteers, there are many things to consider when planning a fundraising event.
SurveySparrow
APRIL 17, 2023
76% of employees find a company when they have extra skills training for their staff. But before jumping on that learning program, you need to ask the right questions. That’s why we have training needs survey questions for employees. In general, there are two types of training surveys: Pre-training surveys : Also known as training needs surveys or training needs analysis.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
APRIL 17, 2023
Changing business landscapes have prompted IT organizations to explore creative and innovative ways of structuring their business and operating models. Five key organizational concepts have emerged as particularly promising approaches: fractal organization, distributed autonomous organization, ecosystem organization, boundaryless organization, and adaptive organization.
SurveySparrow
APRIL 17, 2023
Doodle — a meeting scheduling & polling tool has been around the blocks for quite some time now. It has got a good market and served the customers well, but right now, in 2023, is it the best in its category? Not exactly. The need of the hour from a meeting scheduling & polling tool is something that Doodle doesn’t offer, which is why it becomes obvious to look for some Doodle alternatives.
SurveySparrow
APRIL 17, 2023
Doodle — a meeting scheduling & polling tool has been around the blocks for quite some time now. It has got a good market and served the customers well, but right now, in 2023, is it the best in its category? Not exactly. The need of the hour from a meeting scheduling & polling tool is something that Doodle doesn’t offer, which is why it becomes obvious to look for some Doodle alternatives.
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