Fri.Nov 01, 2024

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Spotting Fake Reviews and How to Get Real, Authentic Reviews

InMoment XI

Fake reviews are an escalating problem for both consumers and businesses. Nearly 30% of online reviews are now estimated to be fake, and this figure keeps rising. As consumers grow more aware of this issue, they’re becoming increasingly cautious about purchasing products or services. In fact, over 50% of consumers say they wouldn’t buy a product if they suspected the reviews were fake.

2025 221
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Beyond First Sale: Building Brand Loyalty for Lasting Customer Relationships

SurveySensum

“Satisfaction is a rating. Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X faster revenue growth than their industry peers. But what does this truly mean? Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand.

Loyalty 52
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Your Blueprint for World-Class Customer and Employee Experiences

The DiJulius Group

The leading organizations worldwide and in every industry focus on creating a world-class customer and employee experience. The DiJulius Group has spent decades researching world-class organizations and discovered what sets them apart. Those insights now form the heart of our proven methodology. Our consulting team is here to help you implement these strategies and customize.

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How To Get More Followers on Instagram: 25 Strategies

Brandwatch CX

Discover 25 effective tips to boost your Instagram followers. Increase your engagement and visibility today – read the article to get started.

Article 52
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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Welcome to The Experience Revolution

The DiJulius Group

The leading organizations worldwide and in every industry focus on creating a world-class customer and employee experience. The DiJulius Group has spent decades researching world-class organizations and discovered what sets them apart. Those insights now form the heart of our proven methodology. Our consulting team is here to help you implement these strategies and customize.

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Fujitsu’s CX Transformation: A Blueprint for B2B Success

Forrester's Customer Insights

As a global B2B technology and services company, Fujitsu has long recognized the importance of customer experience (CX) in driving business success.

B2B 52
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What Your Business Needs to Know About Instagram Hashtags: A Guide for Your Marketing Team

Brandwatch CX

Master Instagram hashtags to increase your engagement effectively. Discover practical tips and strategies to elevate your posts.

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Customer Advocacy: The Secret Sauce

Brad Cleveland Blog

There’s a scene in the movie Jobs, the biographical drama of Steve Jobs’ life, where he is shown fiddling with a portable CD player. It’s clumsy, heavy, and he struggles to get the CD loaded. The next scene shows him throwing … Continue reading → The post Customer Advocacy: The Secret Sauce appeared first on Brad Cleveland.

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The 10 Best TikTok Analytics Tools to Try in 2024

Brandwatch CX

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

2024 52
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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Our Latest Evaluation Reveals A Shifting SSP Market

Forrester's Customer Insights

I am excited to announce the Forrester Wave: Sell-side platforms, Q4 2024. This is the first Forrester Wave of the SSP category since 2014, and a great deal has changed in those 10 years.

2014 26
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The 10 Best TikTok Analytics Tools to Try in 2024

Brandwatch CX

Discover the top 10 TikTok analytics tools to boost your marketing strategy. Enhance your performance and make informed decisions. Read more now!

2024 52
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The API Security Landscape 2024 

Forrester's Customer Insights

Why Now? Why an API Security Landscape? For years, different departments within organizations have passed the responsibility of API security from one to another, while companies reaped the benefits of the API economy. Unfortunately, with inadequate protection and security, cybercriminals have also been capitalizing on this growth.

2024 26
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Essential Guide to X Advertising: Strategies and Cost Insights

Brandwatch CX

X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.

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Unlock the Future of Learning Growth and Retention at Cognition24!

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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Double-Clicking Into The Compensation Capabilities Of Sales Performance Management

Forrester's Customer Insights

Forrester’s new report, The Sales Performance Management Solutions For Incentive Compensation Landscape, Q4 2024, and pending Forrester Wave™ focus evaluative efforts on the incentive compensation capabilities of sales performance management platforms.

Sales 26
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Essential Guide to X Advertising: Strategies and Cost Insights

Brandwatch CX

X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.

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The Deciders, October: 2020 Non-Voters in Swing States

2020 Research

Key Takeaways October’s focus groups included 12 people who didn’t vote in 2020, but plan to cast ballots in 2024. More than half of the participants support Donald Trump, in part because of how they remember life during his administration. However, the participants have concerns about a second Trump presidency, as well as worries about what might happen if Kamala Harris becomes president.

2020 59
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X (Twitter) Marketing in 2024: A Complete Guide

Brandwatch CX

Discover effective marketing strategies to elevate your brand's success. Learn practical tips and insights to enhance your approach.

2024 52
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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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How To Get More Followers on TikTok

Brandwatch CX

Boost your TikTok presence with these 15 effective tips to gain more followers today.

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