Innovation Day is upon us: What to expect
Alida
NOVEMBER 24, 2022
The Delta Awards, Alida’s recognition of top innovators in CX, are the focal point of the event. Customer Experience
Thu.Nov 24, 2022
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Why contact centres are choosing the cloud for adding new functionality
Eptica
NOVEMBER 24, 2022
Date: Thursday, November 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Why contact centres are choosing the cloud for adding new functionality. Published on: November 24, 2022.
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What should CX leaders prioritise in their 2023 budgets?
MyCustomer
NOVEMBER 24, 2022
Engagement What should be in CX leaders' 2023 budgets
How to Create Surveys that Customers Love to Respond
Feedbackly
NOVEMBER 24, 2022
Customers prefer businesses that offer a fabulous and effortless customer experience. Brands need feedback to improve their buying journey and meet these expectations. Surveys are a way to gather feedback, but if you bombard your customers with incessant surveys, it deviates from the purpose.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Ipswich Team Powers to European Prizes for Putting Customers First
CSM Magazine
NOVEMBER 24, 2022
Ipswich-based staff at UK Power Networks are celebrating two European Customer Service awards this week. A top class Ipswich-based customer service team is celebrating a run of award wins, the latest of which has seen them voted the best in Europe.
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CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
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Perfect your CX Strategy with Remote Visual Assistance
CSM Magazine
NOVEMBER 24, 2022
In today’s business world, remote strategies are becoming a common solution for customer support. In this article, Streem explain how to provide a great customer experience anytime, anywhere.
Top 10 UserTesting Alternatives & Competitors of 2023
SurveySparrow
NOVEMBER 24, 2022
Your website’s UX is of enormous importance. Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. Without it, you will build a product that might not resonate with your audience.
Advice for Providing Excellent Customer Service
CSM Magazine
NOVEMBER 24, 2022
The following advice is offered to assist you or your team meet the high customer service standards required in today’s competitive business environment. How to interact with the customer when you first contact them.
What Is Response Bias And How To Avoid It? A Must Read!
SurveySparrow
NOVEMBER 24, 2022
Surveys play a massive part in every organization’s growth. By getting data that generate insights worth taking action on. These actions, taken correctly, ultimately bring sustained growth to a company.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Why Is Casino Customer Service Important?
CSM Magazine
NOVEMBER 24, 2022
Customer service responsiveness is a significant factor in your overall casino gaming experience. Players often have gaming experience but still need clarification in accessing other offerings at an online casino.
Say Hello to Gen Z: We’ve Integrated with TikTok and Snapchat
Optimove
NOVEMBER 24, 2022
According to Shai Frank, VP of Product at Optimove, “Data shows the average time spent on social media worldwide is two hours and 27 minutes a day in 2022, with TikTok being the preferred destination for Gen-Z audiences.”
Top 5 Qualities to Look for When Hiring Dental Accountants
CSM Magazine
NOVEMBER 24, 2022
The simplest and most effective approach for a dentist to assess how good their practice is doing is to hire a dental accountant. A good dental accountant will be your most trusted financial advisor, helping establish your practice’s financial health.
What's Next for NFTs?
Helpware
NOVEMBER 24, 2022
NFTs (non-fungible tokens) went from a very fringe concept to a widely accepted aspect of the world of cryptocurrency. NFTs are used for many things—from game tickets to digital art to supporting tech startups. And there are a lot of interesting applications for them in a myriad of industries.
How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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The Angry Customer Protocol and Call Center Interactions
CSM Magazine
NOVEMBER 24, 2022
Working in a call center can be tough, especially when you are dealing with difficult customers. Eric Harne, 911 Communications Consultant and writer, introduces the Angry Customer Protocol (ACP) for better customer interactions and problem resolution.
It’s Time to Move Your Customers to Where You Want Them to Be
Beyond Philosophy
NOVEMBER 24, 2022
Customer strategy results in some interesting questions. Recently, Claire Hillman, a listener (and viewer of our new YouTube channel ) asked us one she has been mulling in her strategic planning: Should I move to where my customers are or move them to where I want to be?
Product Feedback Questions
Zonka Feedback
NOVEMBER 24, 2022
When it comes to developing great products, no one can help you better than your customers who will be the real users of your product. But how do you know what your customers want and expect from your product? Feedback Management
How Much Should You Charge Your Customers?
CSM Magazine
NOVEMBER 24, 2022
The art of pricing can be deceptively complex, as there are a myriad of factors to consider when choosing the prices for your products or services.
Is Your CX Program Delivering the Results You Had Hoped?
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Nov 24 – Customer Success Jobs
SmartKarrot
NOVEMBER 24, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking.
4 bonnes pratiques pour favoriser le changement de canal
Eptica
NOVEMBER 24, 2022
Date: Thursday, Novembre 24, 2022 Author: Laurianne Merour - Digital Marketing Manager 4 bonnes pratiques pour favoriser le changement de canal. Publié le: 24 Novembre 2022.
Nov 25- Customer Success Jobs
SmartKarrot
NOVEMBER 24, 2022
Role: Customer Success Consultant Location: Remote, United States Organization: Phocas Software As a Customer Success Consultant, you will manage assigned accounts by developing and nurturing strong, positive, proactive relationships and understanding the customers’ business and technical needs.
5 Ways to Supercharge Your CX Strategy
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
What are Net Dollar Retention, ARR Churn, and Revenue Churn?
SmartKarrot
NOVEMBER 24, 2022
Businesses across all sectors are grappling with instantaneous transformation. We all have witnessed or are still witnessing the changing business sensations, which have greatly impacted how business grows. There are massive global metamorphoses and challenges to compete with.
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