Eptica
MARCH 11, 2022
Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Published on: March 11, 2022. Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a consistently high-quality response to every customer is an increasing challenge for contact centre teams.
Interactions
MARCH 11, 2022
There’s a lot of jargon thrown around in the contact center space. From customer experience and customer journey, to customer service and customer care, are they all talking about the same thing? Does it even matter what it’s called. Let’s take a step back. Looking at the big picture, we know that all these terms have something to do with the relationship between a business and their customers.
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ShepHyken
MARCH 11, 2022
This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , and the author of the new book Employees First! Inspire, Engage, and Focus on the HEART of Your Organization. She shares the five ways to treat employees like customers and become a company where people want to work. People quit their jobs in record numbers last year, and many of them never jumped back into the world of work.
Blueshift
MARCH 11, 2022
As you may have heard, cross-channel marketing is the core focus of our latest report, aptly named the Benchmark Report 2022: Cross-Channel Marketing. In light of the subject matter, we would be remiss not to take a deep-dive into the positive impact of real-time cross-channel campaigns. The post How Real-Time Data Makes All the Difference in Cross-Channel Marketing appeared first on Blueshift.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
COPC
MARCH 11, 2022
Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Key drivers affecting labor markets. Best practices & approaches to reinvent labor policies. Managing/leveraging outsourced service providers.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 11, 2022
Customer care and support is an integral part of any business including the gambling industry. In this article, we will look at how you can gain competitive advantage by improving your service. The emergence of online casino games has made it easier than ever to play and possibly win money. There are many online casinos that offer all kinds of games, from slots to roulette, which can be accessed through a phone or PC.
SurveySparrow
MARCH 11, 2022
“Happiness at work is greater and better than employee engagement.” These were the opening words of Sarah Metcalfe, Chief Happiness Officer of Happy Coffee Consulting at RefineEX , our recent virtual HR summit. From a cancer charity to a cat flap company, Sarah’s background in customer experience has taken her on an eleven-year journey into happiness at work.
SaleMove
MARCH 11, 2022
Dive into what makes a great representative–from skill sets to tools–to deliver an effortless, 5-star experience. Empower agents to guide conversations. The post Agents = Teachers appeared first on Glia Blog | Digital Customer Service Explained.
CustomerSuccessBox
MARCH 11, 2022
As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
SaleMove
MARCH 11, 2022
Dive into what makes a great representative–from skill sets to tools–to deliver an effortless, 5-star experience. Empower agents to guide conversations. The post Agents = Teachers appeared first on Glia Blog | Digital Customer Service Explained.
Perkville
MARCH 11, 2022
We chat with Nicole Chetaud– yoga teacher, former studio manager and wellness business consultant– about the retention, customer service and introductory offers.
SmartKarrot
MARCH 11, 2022
When you research Google – CXO role to become obsolete, you will get approximately 3,66,000 results. However, if you ask me whether the Chief Experience Officer role will no longer exist in the future, I will say there are two faces of the coin. There is an ongoing debate in the B2B SaaS world whether there is a need for a CXO position. Let me put that to rest today.
Perkville
MARCH 11, 2022
We recently chatted with Joe Hall, Head of Customer Engagement at Xercise4Less’s 41 gyms, about incorporating gamification into your marketing strategy.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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kommunicate
MARCH 11, 2022
WhatsApp and Telegram are the biggest names when it comes to instant messengers. Both the messengers offer bot capabilities that businesses can leverage for their sales, marketing, or customer support functions. However, choosing between WhatsApp chatbots and Telegram bots is no mean feat. Both the instant messengers have proven their mettle in simplifying online interactions. [.].
Perkville
MARCH 11, 2022
Incentive Rewards, the first reward and loyalty program specific to the health and fitness industry, announced a strategic partnership with Perkville.
CSM Magazine
MARCH 11, 2022
There is a continuum of success and failure with a subtle gradient that can be difficult to detect in the moment. You believe things are going well and progressing apace. But in reality, your business is stagnating and just on the cusp of decline. It can be hard to tell the difference between acceptable growth and near-stagnation because growth and change are often confused.
Perkville
MARCH 11, 2022
9Round Fitness today revealed Perkville, the #1 loyalty and rewards program in the fitness space, as their preferred vendor for member rewards.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SmartKarrot
MARCH 11, 2022
For years B2B companies have relied on marketing qualified leads (MQLs) for executing their inbound sales funnel. MQLs are still being used as a way to determine prospective customers’ buying intent. But, over the past few years, a new concept is getting highlighted in the conversations of inbound marketing teams. The new buzzing term is product qualified leads (PQLs).
Perkville
MARCH 11, 2022
Jonas Fitness announced their official partnership with Perkville, the #1 loyalty and rewards program in the fitness space.
ChurnZero
MARCH 11, 2022
Writing, sending, and monitoring email is a non-stop grind for CSMs. You’re constantly either tackling incoming customer queries or firing off your own follow-ups. But thanks to email automation, you don’t have to stay chained to your inbox. Whether you’re a high-touch Customer Success team looking for automation in moderation, or a tech-touch team looking for more dynamic ways to personalize, email automation gives every message a human touch and every customer a white-glove experience.
Perkville
MARCH 11, 2022
Daxko announced their official partnership with Perkville, the #1 loyalty and rewards program in the fitness space.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
MyCustomer
MARCH 11, 2022
Voice of the Customer Which is best: Good data or great surveys?
Perkville
MARCH 11, 2022
We wanted to look to 2016 for some inspiration on top loyalty trends that are still producing results today.
Merkle
MARCH 11, 2022
In a recent article, we discussed.
Perkville
MARCH 11, 2022
The look and feel of an email newsletter can directly affect your customers' engagement with your content.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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