Sun.Feb 02, 2020

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5 Efficient Ways to Boost Customer Loyalty

GetFeedback

5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.

Loyalty 195
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Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Kate Nasser

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork. The post Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ appeared first on KateNasser.com.

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5 Efficient Ways to Boost Customer Loyalty

GetFeedback

5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program.

Loyalty 195
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Khoros Marketing: January Incident Summary and FAQ UPDATED 2/2/2020

Lithium

On January 28th 2020, Khoros suffered an attack on its Social Marketing platform. Below summarizes what happened, how Khoros contained the threat, and what we have done to safely restore our customers to service. Summary. On Tuesday afternoon, Khoros observed suspicious activity in the Khoros Marketing platform that triggered an immediate investigation by our engineering team, resulting in our decision to temporarily shut down the platform.

2020 52
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Groundhog Day – 2020

Andrew Mcfarland

Sometimes we subject our employees and customers to the same dismal treatment day after day as if they should accept it willingly. Instead, many would prefer a fast end to the perpetual misery of buying from (and dealing with) us.

2020 48

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5 Efficient Ways to Boost Customer Loyalty

GetFeedback

Loyal customers are the customers who will continue to buy your product with or without sales or discounts and will recommend your business to their friends. The goal for every business is for all of their regular loyal customers to be enough to keep the business going. Customer loyalty is at its most basic definition when customers are likely to continue to do business with you.

Loyalty 170
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Majoring in Customer Experience

CX Accelerator

By Jeremy Watkin My nieces and nephews have recently either entered college or are actively applying to universities, and I was struck with a thought. If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). What major should I choose?”. While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

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Why being innovative is not meant for all!

SurveySparrow

One of the most exciting innovations of modern times, the first self-contained digital camera was introduced by Eastman Kodak in 1975. The same company was declared bankrupt in 2012. The company failed to compete in the digital photography world that they helped to come into existence. What does that tell you? Innovation is at times misdiagnosed by many companies.

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Majoring in Customer Experience

CX Accelerator

By Jeremy Watkin My nieces and nephews have recently either entered college or are actively applying to universities, and I was struck with a thought. If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). What major should I choose?”. While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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The Creative Agencies Behind Super Bowl LIV Advertising

Forrester's Customer Insights

If you missed my take on how Super Bowl LIV highlights the new normal agencies and advertisers face, you can read it here. There’s no shortage of media outlets pre-viewing and pre-releasing Super Bowl commercials. You can see the brands running ads during Super Bowl LIV at USA Today’s Ad Meter, Ag Age, Adweek, or […].

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Tech-Driven Innovation Transforms The Shipping Industry

Forrester's Customer Insights

(co-authored with Han Bao, Senior Research Associate) As we enter 2020, talks of recession are widespread. This is scary for all industries, and in particular for the shipping as its fate is tightly linked to the health of the global economy. In recent years, we have seen distorted supply and demand, weakening global GDP growth, […].