Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? Chances are they could be doing more. Customer Success brings a deep understanding of customers’ needs and pain points. And when this is harnessed, it can empower Product teams to make better decisions that ultimately lead to more successful launches. Here are a few ways to maximize collaboration between CS and Product teams.

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Alida

AUGUST 6, 2021

Customer communities help companies build relationships with customers, listen to their needs, and gather valuable customer insights. When multiple customers feel that they are a part of something bigger, your organization becomes a force to be reckoned with.

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Uniphore

AUGUST 6, 2021

Demanding callers. Complex processes. Impossible expectations. These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate.

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ShepHyken

AUGUST 6, 2021

This week we feature an article by Charlotte Blackmore, an SEO Executive and content creator based in Essex. She writes about how using an outsourced call center can be a successful strategy for keeping customers happy. One of the most effective ways of growing a business is through streamlining your customer communications. Providing a quality experience for your customers has a positive impact on generating increased sales and improving overall brand reputation.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. . As a Customer Success provider with our own fast-growing Customer Success team, we rounded up the best pieces of career advice from our Customer Success team members who know firsthand what it takes to hit the

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SaleMove

AUGUST 6, 2021

Insurance carriers can differentiate themselves with a focus on digital-first agent experiences. Up-leveling Agent Portals increases loyalty and business. The post Game Changer: Providing Premium Agent Experiences appeared first on Glia Blog | Digital Customer Service Explained.

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Uniphore

AUGUST 6, 2021

Alliander Uses Visual IVR to Improve Millions of Interactions. With more than 3 million utility customers, the Dutch utility provider Alliander is constantly inundated with customer queries. Jacada’s Customer Assistant solution, combined with WhatsApp integration, helped to reduce call numbers and provide an enhanced digital customer experience. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly.

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SurveySparrow

AUGUST 6, 2021

Getting less-than-desirable results with your surveys? Looking for some actionable survey best practices and tips to get the best out of your surveys? Surveys are a great tool to get feedback (or insights) directly from your audience. But you need to follow a set of practices to put this tool to good use and get useful feedback from your target audience.

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SaleMove

AUGUST 6, 2021

Insurance carriers can differentiate themselves with a focus on digital-first agent experiences. Up-leveling Agent Portals increases loyalty and business. The post Game Changer: Providing Premium Agent Experiences appeared first on Glia Blog | Digital Customer Service Explained.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Uniphore

AUGUST 6, 2021

Alliander Uses Virtual IVR to Improve Millions of Interactions. With more than 3 million utility customers, the Dutch utility provider Alliander is constantly inundated with customer queries. Jacada’s Customer Assistant solution, combined with WhatsApp integration, helped to reduce call numbers and provide an enhanced digital customer experience. Almost immediately after the launch of Visual IVR on our national line, the number of calls reaching agents has reduced tangibly.

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CSM Magazine

AUGUST 6, 2021

In order to develop its IT infrastructure, companies must make a number of crucial decisions. Should they maintain the server on-premises and co-locate it in a datacenter, or totally relocate to the cloud? IT infrastructure, quantity of IT personnel, the amount of money a firm is prepared to invest, and industry norms must all be considered when determining the best technological solution.

Contact Center 59

Contact Center Social Media Presentation Metrics 59

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. As a Customer Success provider with our own fast-growing Customer Success team, we rounded up the best pieces of career advice from our Customer Success team members who know firsthand what it takes to hit the g

Customer Success 52

Customer Success Webinar Competitive Advantage Customers 52

CSM Magazine

AUGUST 6, 2021

Every business needs to focus on productivity, security, efficiency, and financial management to grow and beat its competitors. All these factors can be effectively fulfilled by integrating IT support with your operations. Today, the benefits and accomplishments portrayed by Information Technology services have increased their procurement. You will not only save money and time but also encourage your employees to work harder.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Magellan Solutions

AUGUST 6, 2021

Reasons why healthcare BPO companies in Philippines are thriving. Hospitals and clinics exist to provide patient care. But they must still operate just like how businesses do. It is a delicate balancing act. Especially in healthcare where margins are low and patient expectations are high. . In order to grow and thrive, every business has to consider managing costs as well as outputs.

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CSM Magazine

AUGUST 6, 2021

As the recent pandemic starts to decline, most of us will find ourselves heading back to work. Whether you’ve loved working from home or you’re dying to get back to the office, going back to a traditional workspace is going to need some adjustments. Even if you feel more productive and sociable in the office, a traditional workplace is going to cause challenges at times.

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Knowmax

AUGUST 6, 2021

5 Benefits of knowledge management & cognitive decision trees in healthcare.

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Healthcare Management Customer Service Customers 52

Qualtrics

AUGUST 6, 2021

It’s intuitive, the employee experience is both rapidly changing and hyper-local. In other words, each interaction on a personal level has an impact on whether your current experience is positive or negative. It turns out, that both individually and in the aggregate, the positivity of employee experience has a direct impact on the outcomes that you care about for your patients, suppliers, independent physicians, community health, traveling nurses, etc.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

SmartKarrot

AUGUST 6, 2021

Customers tend to leave a business mostly because they think that the company does not care about its presence. A business relies on the money of a customer and this makes the customer skeptical whether companies prioritize revenue over customer experience. In fact, stats prove it. 68% of the customers leave a company because they believe that they are not valued.

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Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. It is because of communication and interpersonal skills for Filipino agents. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

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SmartKarrot

AUGUST 6, 2021

Role: Customer Success Director – Remote Location: Los Angeles, CA, US Organization: Echobox As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates. Monitor customers’ KPIs to drive the usage of the products. Help communicate customers’ needs to the Product team and help shape the product roadmap.

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Forrester's Customer Insights

AUGUST 6, 2021

AI-powered digital commerce search is a competitive asset Retailers and brands should re-evaluate their product findability tools because recent developments in search tech (powered by AI/ML) combine many points of contextual data to deliver highly relevant results. If you are unsure about the potential impact of search on your e-commerce site, remember that even back […].

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

Magellan Solutions

AUGUST 6, 2021

Every firm needs the best legal outsourcing services. Running a law firm means going through tons of paperwork every single day. It is a time-consuming process for lawyers whose time and energy are needed more by their clients. . Outsourcing your legal process to Magellan Solutions may benefit you and give your law firm a competitive edge. . Our legal outsourcing services have been there for almost two decades.

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ProProfs Chat

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. They are more passionate about their work than ever and want to find true meaning in what they do. . Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . However, statistics reveal a different story.

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CSM Magazine

AUGUST 6, 2021

We live in a time when customer service is just as important as the products you offer. Eighty-six percent of shoppers are willing to pay a premium for excellent customer service. Furthermore, by investing in a customer service plan, you can more than double your income in 3 years. Your first investment in customer service should be in dependable customer service and support tools.

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