Thu.May 19, 2022

Global Accessibility Awareness Day 2022: What’s Changed In Our Four Years Covering This Space

Forrester Digital Transformation

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more. Accessible Design customer experience experience design (XD) user experience (UX) promoted

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May 19 – Customer Success Jobs


Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards.

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The Future of Customer Communication With Business Messaging and the Kustomer CRM


With more than 1 billion users reaching out to businesses across Meta’s messaging services every week, brands have a new priority. They need to deliver the same exceptional service customers expect across the channels customers use most frequently, and do it at scale.

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Avoiding Webinar Fatigue in Your B2B Marketing Strategy


Since 2020, shifts in event strategy to digital and hybrid events have pushed the webinar into a place of prominence in the B2B marketing mix. And even as in-person events return, webinars still offer a compelling way to deliver reach, depth, and engagement.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Your Guide to Delivering Quality Customer Service


No matter what line of business you’re in, it’s critical to pay attention to the quality of your customer service delivery if you want to keep your customers happy. Read on to find out how much of a difference quality customer service can make — and how you can start taking action today.

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More Trending

Subscription Model? Is This Really The Best Approach for Me?

Beyond Philosophy

We are in a bit of a subscription economy. You can subscribe to almost anything, anytime, anywhere. So today, I want to talk about the subscription economy, why it is so popular with customers, and the organizations that offer them. . We discussed this idea of subscriptions on a recent podcast.

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Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

CSM Magazine

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout.

Voice of the Customer for Product Operations


The role of product ops is still relatively new, but it’s fast becoming essential to growing product teams and product-led companies. Product ops can be thought of as a role (or team) within an organization, as well as a skill product professionals can develop.

2022 68

When Customers Struggle – Lessons from the Energy Sector

CSM Magazine

Carly Freeman, Head of Customer Services at Insite Energy , shares some key lessons learned while helping people at the sharp end of a crisis. When times are hard for customers, high quality support is an absolute imperative.

2022 52

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

The Importance of Community Feedback

Vanilla Forums

It's unlikely that anyone doubts that customer feedback is essential. However, I know sometimes it can be hard to get a company to accept that it makes sense to create a space for their community to come and share feedback with them. I mean, it's tough, right?

2022 52

Predictability of Player Behavior? “We’ve never known more than we do today”


Responsible gaming is more than just an industry buzzword or something to look out for; it’s a social responsibility – and not just the “corporate” kind. With more and more countries and (U.S.)

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Join The Journey-Centric Revolution

Forrester Digital Transformation

Journey-centricity is not something you overlay on your current operating model. You cannot preserve the status quo; it will disrupt your business.

2022 52

Customer Success Is a Team Sport: Expert Guide to Playing It Well


Customer success requires a lot of attention. It is a company-wide effort and needs every team to be a part of it. You need a bunch of good teams to ensure that customer success is assured. It is known that customers hold stronger power over businesses. It is not enough to just offer the products.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

How to become SAP Certified Design Thinking Associate (C_THINK1_02)

SAP Customer Experience

Introduction "How to become SAP Certified Design Thinking Associate" is precisely what I searched for a few months back on google. Being an Enterprise Architect, I have been involved in the SAP solutions and architecture space for a long time and was planning for this certification from January 2022.

2022 66

Why Your Business Need Outsourced Finance and Accounting Services?

Magellan Solutions

Outsourced Finance and Accounting Services – Does Your Business Even Need It? Accounting and finance is the backbone of every company. . Your firm depends on its financial processes, which are both important and difficult. These processes make sure that all of your employees, suppliers, and services are paid, and that all of your expenses and income are accounted for.

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Alida Activate ‘22: The Power of Insight Communities Compels You


Pixel United has harnessed the power of communities to a hilt, not only by developing an insight wellspring, but establishing lasting relationships with the members. Alida Activate 2022

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A Humbling Lesson in Customer Experience

Brad Cleveland

One of my first jobs was working for a company that provided business communications systems—telephone and computer systems. My usual task was to run cable. So, I spent a lot of time underneath the floors of corporations and hospitals and other buildings.

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

How to Get the Most Out of Zonka Feedback Survey Reports

Zonka Feedback

Surveys are a great way to collect Customer Feedback and know what your customers feel about their experience with your products, services, and organization.

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Understanding the Different Biases in Surveys 


You can’t always eliminate bias, but you can be aware of it. By Alli Milne, Manager of Digital Learning Content at Alchemer . Research and sampling are about drawing conclusions from a subset of a group.

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8 Work from Home Stats to Know


Working from home (WFH) used to be a luxury that few companies offered, especially full-time. However, the COVID-19 pandemic forced many businesses to find remote solutions for employees. Employee Management

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The future of research in Ukraine is under threat


There are more than 65,000 early career researchers in Ukraine. In this blog post, we spotlight the young scientists in the country and the disciplines in which they work. As the devastating effects of the war there continue, the future of research in Ukraine is uncertain.

2022 83

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

The Biggest Pain Points Consumers Have With Music Streaming Services

Brandwatch CX

2022 56

Generally Accepted AI Principles – “GAAIP” can bridge the trust gap

Forrester Digital Transformation

Organizations looking to scale their use of AI-enhanced decision making are facing a dilemma. There is still a large gap between voluntary frameworks for responsible AI, and actionable law and enforceable regulations.

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The Biggest Pain Points Consumers Have With Music Streaming Services

Brandwatch CX

2022 52

Turnover Readiness During a Time of Transition

Circular Edge

Employee turnover has cost US industries more than $630 billion. Work Institute, 2020). Blog Credit: Andy Chase. Is turnover a problem for your company? You’re not alone. Losing key resources has always been a challenge and area of increasing risk for companies.

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The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.