Alida

AUGUST 24, 2021

There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple.

Voice of Customer 246

Voice of Customer Insights Consumers Customers 246

ShepHyken

AUGUST 24, 2021

Managing Customer Success. Preventing Customer Churn. Shep Hyken interviews Philipp Wolf, CEO of Custify , a company that helps SaaS businesses deliver great results for customers. They discuss how to utilize customer information and behavior to help ensure customer success. Top Takeaways: – Customer service can be reactive. It typically happens when a customer reaches out (via phone, chat, email, or other channels) because they have a problem, and the customer service department helps the

Customer Success 137

Customer Success Customer Retention Customer Service Information 137

CSM Magazine

AUGUST 24, 2021

Recently hundreds of thousands of people have been ‘pinged’ by the NHS COVID-19 app to alert them to isolate due to close contact with someone who has tested positive for the virus. This phenomena, labelled the ‘pingdemic’, has resulted in 600,000 people being told to isolate by the NHS COVID app in one week, causing disruption to services across the country and widespread staff shortages.

Transportation 96

Transportation Events Hospitality 2016 96

TechSee

AUGUST 24, 2021

After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH model. This new era has catapulted IT into a front-seat role as remote workers rely on IT to keep them connected daily, especially because popping into the next cubicle is no longer an option. IT expertise is particularly in demand when the remote workforce experiences technical issues – and they do, often.

Connections 109

Connections Leadership Culture Measurement 109

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. They have information to share with customers, but they don’t always have an effective means by which to share it. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Article 106

Article Roadmap Document Demo 106

Gainsight

AUGUST 24, 2021

You know that feeling when your entire organization is firing on all cylinders? When customers have seamless experiences from marketing to sales and on to delivery? As those who have experienced that feeling know, this doesn’t happen without hard work, training, and continuous improvement. One powerful way to inspire, inform, and motivate your organization to reach this next level of customer satisfaction is with deeper integration of sales staff with your organization’s customer success program

Sales 52

Sales Customer Success E-support Demo 52

PeopleMetrics

AUGUST 24, 2021

It's halfway through 2021 and your CX strategy needs a checkup! CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. In this session, our customer experience management experts walk you through a 3-step customer experience framework (with downloadable PDF!) to assess your Voice of the Customer program and pivot as needed to keep driving customer-centricity and organizational alignment at your company through the end of

2021 62

2021 Customer Centricity Download Books 62

Ascribe

AUGUST 24, 2021

Analyzing customer feedback is a complex and insightful process. You get a wealth of data from your customers, but it’s not typically in a form that you can use with traditional analytics tools. Your company needs a specialized approach to get the most out of your customer feedback, allowing you to offer the best customer experience. Techniques for Customer Feedback Analysis.

Feedback 40

Feedback Social Media Net Promoter Score Customers 40

Forrester's Customer Insights

AUGUST 24, 2021

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

Customer Journey Mapping 40

Customer Journey Mapping Management Customer Centricity Customer Journey 40

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

Ascribe

AUGUST 24, 2021

Analyzing customer feedback is a complex and insightful process. You get a wealth of data from your customers, but it’s not typically in a form that you can use with traditional analytics tools. Your company needs a specialized approach to get the most out of your customer feedback, allowing you to offer the best customer experience. Techniques for Customer Feedback Analysis.

Feedback 40

Feedback Social Media Net Promoter Score Customers 40

Qualtrics

AUGUST 24, 2021

Steve Bennetts, EX Solutions & Strategy. Like every organization across the world right now, Singtel - one of Asia’s leading communications technology companies - in designing new workplace environments and policies for a world that has completely changed. However, Singtel’s award-winning employee experience transformation isn’t simply a product of the COVID-19 pandemic. .

Employee Experience 26

Employee Experience Communication Technology Culture 26

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention. Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage.

Customer Success 19

Customer Success Roadmap Customer Journey Customer Satisfaction 19

CSM Magazine

AUGUST 24, 2021

Generating leads is one of the most important aspects for many businesses. You need to bring in as many leads as possible, as these leads are what drive the revenue for your business. Thanks to the internet, it is now easier than ever before to generate leads, provided you’re using the right strategies. For example, did you know that brands with a blog generate 67% more leads than those without one?

Marketing 105

Marketing Social Media Blog Article 105

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

Vanilla Forums

AUGUST 24, 2021

Planning and launching a community is a big endeavour with lots of moving parts. When done properly, the whole organization is bought in and working towards making it a success. However, if this is your first time launching a major community , it can seem like a daunting task. Who is responsible for what? Who has the final authority? Who needs to be consulted?

Consulting 98

Consulting Information 98

Enalyzer

AUGUST 24, 2021

Surveys, reports, and insight are in a symbiotic relationship. They cannot exist without each other, at least not in a way that brings value to your company. Today we’re going to highlight reports but never forget that one cannot exist without the other. Reports help you visualize and understand the survey data that you can share with whoever needs to see it so that everyone makes informed decisions.

Insights 97

Insights Webinar Consulting Information 97

delighted

AUGUST 24, 2021

Collecting and analyzing survey data is critical for pinpointing where you can improve your business. It’s encouraging to see a high number of positive responses, but what if some of those positive statements are unconsciously biased? What if some of your “yes” responses should actually be “no?”. The truth is, it happens often. And acquiescence bias is likely to blame.

Net Promoter Score 93

Net Promoter Score NPS Effort Score Feedback 93

Helpware

AUGUST 24, 2021

Learn what 13th month pay is and how to calculate it in this guide. This way, you can ensure complete salary compliance for your international workforce.

95

95

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Customer Engagement

SmartKarrot

AUGUST 24, 2021

Let’s face it. Your customers get you your bread and butter. You might have an awesome product, you may have industry leaders from the top B-schools of the town, and you might have great employees too – but all of that simmers into nothingness if you haven’t learned the art of effective communication yet. If you wish to ensure the best for customer success, you must hone up your communication skills.

Communication 17

Communication Customer Success Customers B2B 17

MyCustomer

AUGUST 24, 2021

Download this Report. Lead goal. 150. TM Form. Not a TM Form. Internal or External. Internal. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Empathy has never been a more important topic. Download this report to find out more on examining the link between empathy and employee experience.

Employee Experience 52

Employee Experience Download Customers 52

kommunicate

AUGUST 24, 2021

Industries around the world are being positively altered by the transformational power of AI. Even the Education sector is quickly assuming AI-powered learning & communication tools to churn out persistent quality! A large number of colleges in the USA are leveraging DLT (Digital Learning Technologies) to enhance teaching effectiveness & student learning.

Blog 52

Blog Communication Technology Customers 52

Magellan Solutions

AUGUST 24, 2021

BPO Philippines provides solutions to six accounting challenges that SMEs face around the world. BPO Philippines provides basic and high-level accounting tasks to business leaders and SMEs across the globe. BPO companies in the Philippines provide basic accounting tasks such as payroll, accounts payable and accounts receivable. . At the same time, high-level tasks are often left to in-house employees such as customer market analysis and client business data.

2025 52

2025 Financial Government Document 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information

CSM Magazine

AUGUST 24, 2021

Do you wonder how commercial vehicle fleet management will look in the near future? Do you want to know more about new fleet management technology? Read on to find out more. The last year has changed our lives dramatically, and lots of industries have undergone various changes. On the one hand, there were plenty of roadblocks in different spheres. Many companies suffered from losses and didn’t know how to cope with the situation.

Management 52

Management 2021 2022 2020 52

Forrester's Customer Insights

AUGUST 24, 2021

The Firefighting Dichotomy When problems or a crisis arises in a business context, we often hear leaders refer to how busy their teams are firefighting. This paints a picture of chaos in the workplace with over-worked and stressed-out teams running from problem to problem, not addressing an issue before they are interrupted by the next […].

Reference 58

Reference Information Technology Insights 58

Kustomer

AUGUST 24, 2021

The nature of the customer experience within e-commerce has never been more vital to the life of a brand than it is at this moment. While e-commerce (buying over the internet) has been growing in leaps and bounds before the pandemic, online shopping quite simply exploded in 2020. In August and September, Digital Commerce 360 asked 100 e-commerce executives what their budgetary priorities were for the coming year and 51% reported back that e-commerce platforms were at the top of their list.

E Commerce 116

E Commerce E-support Customer Experience Omnichannel 116

Forrester's Customer Insights

AUGUST 24, 2021

The four forces driving data deprecation are already making a negative impact on B2B advertising use cases. B2B advertisers must change three key processes as soon as possible to ensure advertising success and buyer experience continuity.

Advertising 57

Advertising B2B 57

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

Contact Center