Kate Nasser
FEBRUARY 6, 2022
These seemingly small people skills errors create big trouble. Alternatives from Kate Nasser, The People Skills Coach™, Author Leading Morale. The post Seemingly Small People Skills Errors That Create Big Trouble | #PeopleSkills appeared first on KateNasser.com.
Natalie Petouhof
FEBRUARY 6, 2022
Original Article by Arianna Huffington , Founder & CEO at Thrive Global. “What would a better, more empathetic reality look like? How would our industries improve if people truly felt they were being treated with compassion and empathy throughout their customer service interactions?” These questions are at the heart of an important new book by Tony Bates and Dr.
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Knowmax
FEBRUARY 6, 2022
The post 5 ways how decision trees elevate the customer experience in healthcare appeared first on Knowmax.
West Monroe
FEBRUARY 6, 2022
With every change comes an opportunity to unlock value. For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Achieving this efficiency is key for value creation. The utility industry recently has come to terms with the need to realize the following megatrends—all of which have challenged traditional ways of delivering service: Energy production through dec
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CSM Magazine
FEBRUARY 6, 2022
Have you ever wondered how the Hall of Fame came to be the highest accolade in poker? The World Series of Poker is undoubtedly one of the biggest events in poker. The biggest tournament is like the Olympics for casinos, in that it attracts only the best players from around the world. And because all of the world’s elite talent are sitting around the same tables, it inspires eye-catching moments which inspire the next batch of up-starters to learn the deck and hands.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
West Monroe
FEBRUARY 6, 2022
With M&A due diligence windows shrinking and access to management dwindling, it’s more important than ever for buyers and their advisors to have a well-defined divestiture approach. Yet too often, their approach is solely focused on standalone run-rate and one-time costs rather than identifying potential value from a top-line revenue, profitability, and cashflow perspective.
Russel Lolacher
FEBRUARY 6, 2022
In episode seven of Relationships at Work, I hang out with Erin Hallett , the Director of Alumni and External Engagement at Cambridge Judge Business School and advocate for better mental health in the workplace. A few reasons Erin is awesome – she’s a Wellbeing Ambassador for Let’s Improve Workplace Wellbeing , an HR community in the UK, role model with InsideOut Leaderboard , mental health action group that shares a list of senior leaders who are open about their experience with mental il
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