InMoment XI
NOVEMBER 28, 2022
Shep Hyken, a well-known customer service consultant, recently shared that 42% of people would rather clean a toilet than call customer support. This statistic actually didn’t surprise me given how often support experiences leave much to be desired. . This got me thinking: Why is that the case when none of us would claim to enjoy cleaning a toilet!?
BlueOcean
NOVEMBER 28, 2022
I’m so excited for you to listen to our latest episode of Deep CX: A Blue Ocean Podcast. I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. With employees in Panama, Kenya, and India, ONQ handles complex business processes for healthcare billing and a lot more, which means the work Lucas and his team do to prepare employees for the frontlines is mission critical.
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SAP Customer Experience
NOVEMBER 28, 2022
I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everything has become more and more about.
Russel Lolacher
NOVEMBER 28, 2022
In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. A few reasons why he is awesome – He’s a speaker and writer on engagement, and the Police Chief of the Mountain View Police Department, rising through their ranks over the last 20 years.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Zonka Feedback
NOVEMBER 28, 2022
Customer experience challenges in B2B businesses are roadblocks that hamper businesses from maximizing sales, profits, good customer experience , and ROI. However, there are solutions to tackle such challenges that will eventually improve the user experience of your product, website, or business.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
NOVEMBER 28, 2022
Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. These systems work based on geolocation and allow companies to remain competitive. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.
West Monroe
NOVEMBER 28, 2022
Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. Episode 6: What does it mean to put the customer first? Listen to " What Does It Mean to Put the Customer First?" on Spreaker. About the episode. Happy customers are the lifeblood of an organization–but understanding what they need takes a daily commitment.
CSM Magazine
NOVEMBER 28, 2022
The military community is a loyal one. In fact, they’re the most loyal customers of all. The US Department of Defense spends billions of dollars on goods and services that cater to their needs and contribute to its mission in the field. This means that your business has a lot of ways it can work with this unique demographic. The only thing you have to be careful of is to ensure that the military offers are redeemed by the military community only.
Education Services Group
NOVEMBER 28, 2022
As presenters at ChurnZero’s BIG RYG 2022, Jordan Olivero and I discussed segmentation, tiering, and capacity planning in our session: Financial Modeling for Customer Success: From the Top Down and Bottom Up. The question 100+ CS leaders showed up to answer was: “How do I cover my entire install base of customers in the most efficient way possible?” Our recommendation is to focus on the fundamentals.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
NOVEMBER 28, 2022
The excruciating days of writing code, testing features, and debugging are finally over. You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world! But you don’t want to get too ahead of yourself. Launching a new piece of software can be an exciting yet nerve-wracking experience.
SAP Customer Experience
NOVEMBER 28, 2022
Hi SAP Community! I’m announcing the incoming SAP Emarsys Production training, in early December 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities.
CSM Magazine
NOVEMBER 28, 2022
With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. The digital world is just as vulnerable to disasters as traditional businesses. Unanticipated events could be artificial (cyber-attacks) or natural (fires, hurricanes, tornadoes, earthquakes). Even the slightest interruption could imply significant losses for a business – considering today’s reliance on the network for eCommerce.
MyCustomer
NOVEMBER 28, 2022
Engagement Reimagining CX: Vanquis Bank's Atiq Sajawal.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Forrester's Customer Insights
NOVEMBER 28, 2022
Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.
MyCustomer
NOVEMBER 28, 2022
Engagement MyCustomer’s 10 most popular articles of 2022.
ShepHyken
NOVEMBER 28, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. When CEOs Engage Directly with Customers by G. Tomas M. Hult. (Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.
SmartKarrot
NOVEMBER 28, 2022
Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Thematic
NOVEMBER 28, 2022
We’re thrilled to announce feedback categorization! This feature adds another layer of analysis to your data, identifying all the Questions, Issues and Requests within your customer feedback. Themes have different levels of importance depending on how they are mentioned in feedback. A person might say “I’m a user on the premium plan.
Uplight
NOVEMBER 28, 2022
This has been a historic year for clean energy funding. One of the most notable milestones was the passing of the Inflation Reduction Act (IRA) which brings billions of incentive dollars to American households. The federal government’s goal outlines $858 billion for residential electrification, averaging $10,600 for participating households. The IRA is projected to unlock Read More.
SurveySparrow
NOVEMBER 28, 2022
Human Resources professionals are responsible for a great deal of paperwork and administrative tasks. If your organization doesn’t have an HR ticketing system, then you’re likely wasting time and manpower tracking employee issues manually. An HR ticketing tool automates this process. So it’s easier and faster for employees to get help when they need it.
Circular Edge
NOVEMBER 28, 2022
JDE Customer Panel: Success with Oracle Cloud EPM. Learn what Oracle delivers, and what works for JD Edwards customers and gather strategies to ensure your future success with Oracle Cloud Enterprise Performance Management. Access Replay via GoToWebinar. The post JDE Customer Panel: Success with Oracle Cloud EPM first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
CSM Magazine
NOVEMBER 28, 2022
Who doesn’t like to double up or increase their profits? Every binary options trader yearns for that and tries to apply different strategies to achieve manifold profit. The reason for this is that although trading through binary options is very simple, the returns made through it are not. Hence, this is one of the main reasons people look for strategies or tools to double their profits.
BirdEye
NOVEMBER 28, 2022
Having a Facebook Business Page is a great way to market your business on the platform, but just creating a Facebook Page isn’t enough. You need to get your page verified to show your audience that it represents your authentic presence on the platform. The verified badge on your Facebook Page also helps it show up higher in search results, making it easier for potential customers to find your business.
Kerry Bodine
NOVEMBER 28, 2022
It ’s Cyber Monday, and that means savings! Keep reading for four customer experience training and coaching offers to accelerate your CX and EX initiatives — and drive value for your organization — over the upcoming year. Now through Friday, December 9, 2022: Save $1000 on lifetime access to our Journey Mapping Master Class & Toolkit , the industry’s only solution to combine the expert instruction and ready-to-use tools you need to create effective journey maps.
Kapta Customer Success
NOVEMBER 28, 2022
As you prepare for the new year you’ve got ambitious goals for growth and retention. Retention is essential to meeting your growth numbers. Otherwise, it becomes less attainable with approximately 70% of annual revenue coming from existing clients. So, to ensure retention, your key account managers need to be at their best to shore up these VIP customers.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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