InMoment XI
NOVEMBER 28, 2022
Shep Hyken, a well-known customer service consultant, recently shared that 42% of people would rather clean a toilet than call customer support. This statistic actually didn’t surprise me given how often support experiences leave much to be desired. .
BlueOcean
NOVEMBER 28, 2022
I’m so excited for you to listen to our latest episode of Deep CX: A Blue Ocean Podcast. I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management.
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Strativity
NOVEMBER 28, 2022
This article was written by Bianca Reed, VP of Global Tracking. While visiting our oldest at college, we went to a DC restaurant with several TVs playing national news. The news anchors debated the pending recession, mid-term elections, and the real estate market.
Zonka Feedback
NOVEMBER 28, 2022
Customer experience challenges in B2B businesses are roadblocks that hamper businesses from maximizing sales, profits, good customer experience , and ROI. However, there are solutions to tackle such challenges that will eventually improve the user experience of your product, website, or business.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Russel Lolacher
NOVEMBER 28, 2022
In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Brandwatch CX
NOVEMBER 28, 2022
BirdEye
NOVEMBER 28, 2022
Having a Facebook Business Page is a great way to market your business on the platform, but just creating a Facebook Page isn’t enough. You need to get your page verified to show your audience that it represents your authentic presence on the platform.
Comm100
NOVEMBER 28, 2022
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student support has also been caught been traditional phone offerings and new digital channels.
CSM Magazine
NOVEMBER 28, 2022
Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. These systems work based on geolocation and allow companies to remain competitive.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Education Services Group
NOVEMBER 28, 2022
As presenters at ChurnZero’s BIG RYG 2022, Jordan Olivero and I discussed segmentation, tiering, and capacity planning in our session: Financial Modeling for Customer Success: From the Top Down and Bottom Up.
CSM Magazine
NOVEMBER 28, 2022
The military community is a loyal one. In fact, they’re the most loyal customers of all. The US Department of Defense spends billions of dollars on goods and services that cater to their needs and contribute to its mission in the field.
SAP Customer Experience
NOVEMBER 28, 2022
I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everything has become more and more about.
CSM Magazine
NOVEMBER 28, 2022
The excruciating days of writing code, testing features, and debugging are finally over. You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world!
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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SAP Customer Experience
NOVEMBER 28, 2022
Hi SAP Community! I’m announcing the incoming SAP Emarsys Production training, in early December 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities. This 3-day Live Session is the third of a 3-part series on Emarsys: Technical Product, Implementation, SAP Emarsys Customer Engagement ILT live session sap learning hub Customer Experience Training
CSM Magazine
NOVEMBER 28, 2022
With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. The digital world is just as vulnerable to disasters as traditional businesses.
West Monroe
NOVEMBER 28, 2022
Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. Episode 6: What does it mean to put the customer first?
CSM Magazine
NOVEMBER 28, 2022
A learning management system can pave the way for a variety of beneficial business results. You are investing in the success of your employees, customers, partners, and your organization as a whole when you spend money on online learning. When adopting a new LMS, ensure its compatibility.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
MyCustomer
NOVEMBER 28, 2022
Engagement Reimagining CX: Vanquis Bank's Atiq Sajawal
Forrester's Customer Insights
NOVEMBER 28, 2022
Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.
MyCustomer
NOVEMBER 28, 2022
Engagement MyCustomer’s 10 most popular articles of 2022
ShepHyken
NOVEMBER 28, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. When CEOs Engage Directly with Customers by G. Tomas M.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
SurveySparrow
NOVEMBER 28, 2022
Human Resources professionals are responsible for a great deal of paperwork and administrative tasks. If your organization doesn’t have an HR ticketing system, then you’re likely wasting time and manpower tracking employee issues manually. An HR ticketing tool automates this process.
Circular Edge
NOVEMBER 28, 2022
JDE Customer Panel: Success with Oracle Cloud EPM. Learn what Oracle delivers, and what works for JD Edwards customers and gather strategies to ensure your future success with Oracle Cloud Enterprise Performance Management. Access Replay via GoToWebinar.
CSM Magazine
NOVEMBER 28, 2022
Who doesn’t like to double up or increase their profits? Every binary options trader yearns for that and tries to apply different strategies to achieve manifold profit. The reason for this is that although trading through binary options is very simple, the returns made through it are not.
Thematic
NOVEMBER 28, 2022
We’re thrilled to announce feedback categorization! This feature adds another layer of analysis to your data, identifying all the Questions, Issues and Requests within your customer feedback. Themes have different levels of importance depending on how they are mentioned in feedback.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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