Beyond Philosophy
APRIL 16, 2021
There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Today I am going to do my part on being some of the change I want to see in the world. I am sharing the five rules for dealing with company politics that I learned over my career.
Integrity Solutions
APRIL 16, 2021
Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. The business environment is never static. The economy inevitably goes through boom and bust cycles. Disruptors, emerging trends and unexpected events — like a pandemic, for example — can throw a wrench in your carefully thought-out strategy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 16, 2021
This week we feature an article by Derek Goodman, entrepreneur and creator of Inbizability. He shares some tips on how to grow your client list despite a global health and economic crisis, such as the COVID-19 pandemic. The pandemic has slowed many businesses down. At times, it almost feels like the economy has ground to a halt and, as a result, clients aren’t eager to invest in new services.
Totango
APRIL 16, 2021
Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Personalization builds customer trust in your brand, strengthening your relationship. This lays the groundwork for subscription renewals and upsell opportunities. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Talkdesk
APRIL 16, 2021
Conquer the Complexities of Outbound Engagement with Everything you Need, All in One Place Talkdesk brings the industry’s best cloud contact center together with Salesforce Sales Cloud to give your organization everything you need to convert a prospect into a happy customer. Our tight integration makes it simple to launch your outbound campaigns, proactively engage prospects and navigate the complex sales processes with ease.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Daniel Group
APRIL 16, 2021
Communicate with Me Now! Three Powerful Tips for Effective CX Communication. Are you ready to give customers what they want from you? This is the second installment of our four-part series that focuses on this question. Throughout the series, we will explore the importance of the following topics: Make CX Easy: Is it easy to do business with your company?
BirdEye
APRIL 16, 2021
It’s an exciting time to be a real estate agent. Historically low interest rates and the rise of remote work have led to skyrocketing demand for new housing. Of course, realtors also face fierce competition. It’s been estimated that right now, there are more real estate agents than open listings. How can realtors capture this increase in demand without ceding ground to their competition?
CSM Magazine
APRIL 16, 2021
Customers always come first – and they’re always right. It doesn’t matter which of the two you believe because they are the standards when it comes to business ethics. In email marketing, following these standards doesn’t only mean being honest with your customers. Using tools to tend to their concerns or deliver relevant content are also part of your responsibility.
Centercode
APRIL 16, 2021
One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Its flexibility and conduciveness to rapid iteration opened the door to product evolution through small, successive improvements. Unlike the avalanche of changes you’d release every so often under Waterfall, this snowball approach of cumulative product evolution over time enables teams to act on what customers want, when they want it.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
APRIL 16, 2021
CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity, and much more. Companies that do not leverage CRM software may struggle to produce accurate data on the state of interactions between the brand and the customer base.
Eptica
APRIL 16, 2021
Date: Friday, April 16, 2021 Author: Pauline Ashenden - Demand Generation Manager Reducing incoming call volumes while increasing customer satisfaction. Published on: April 16, 2021. Author: Pauline Ashenden - Demand Generation Manager How can contact centres successfully deal with a rising volume of customer calls, delivering efficient, effective and fast service?
Education Services Group
APRIL 16, 2021
As Customer Success practitioners, we know that everyone would love a how-to manual with all the best ways to implement and grow their CS organizations. From the beginning, we’ve been dedicated to helping businesses navigate this emerging discipline. What we’ve learned is that there is no one “right” way to do Customer Success. But there are ways to make the process of building and expanding your CS practice much easier on everybody.
SaleMove
APRIL 16, 2021
As Earth Day approaches, here are some ways that financial institutions can contribute to conservation efforts. The post Going Green for Earth Day and Beyond appeared first on Glia Blog | Digital Customer Service Explained.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Forrester's Customer Insights
APRIL 16, 2021
Customer advocacy content has high demand and impact, but B2B organizations need a more intentional, aligned approach to its planning, creation, and use.
SaleMove
APRIL 16, 2021
Earth Day takes place on the 22 nd of April each year, reminding us of the importance of environmental protection. Today’s consumers are increasingly aware of their carbon footprint and their impact on the environment. . “Some consumers are thinking more about where they spend their money. The same goes for banking. Whether it’s a bank that’s committed to the environment or an institution that has electronic options to avoid using paper and saving trees, some people are interested in doing
Forrester's Customer Insights
APRIL 16, 2021
Privacy is firmly in the limelight as businesses weigh in on whether privacy is a human right and legislatures around the world debate new regulations and protections for consumers. Marketers are on the front lines of customer engagement, championing the consumer within the enterprise and taking an active role in privacy discussions. But for marketers who aren’t already privacy […].
SmartKarrot
APRIL 16, 2021
Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
APRIL 16, 2021
All brands need to be selling to and engaging with consumers online. The experiences of the 2020 pandemic have only accelerated consumers’ shift to digital touchpoints. When it comes to brands’ digital commerce opportunity, it is not one size fits all. So, where should brands focus their digital direct-to-consumer (d2c) efforts, and what will each […].
Centercode
APRIL 16, 2021
One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Its flexibility and conduciveness to rapid iteration opened the door to product evolution through small, successive improvements.
Forrester's Customer Insights
APRIL 16, 2021
European businesses must start preparing for a post-pandemic world. They need to target emerging business growth opportunities, devise a policy for hybrid remote and office working, and plan a way to return to business travel. Boosting employee experiences and employee engagement plays a central role for these endeavors.
CSM Magazine
APRIL 16, 2021
When an individual buys a product online, the company that they buy it from is generally responsible for any damages that it incurs along the way. If the package was damaged in transit, the shipper might be responsible. The seller may request that the shipper reimburse them for the cost of the replaced product and refund the money for shipping. Things are a bit more complicated when it comes to companies that import and export products.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Optimove
APRIL 16, 2021
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got the weekly news update, and a CRM hack on the Hidden Data of Emails. All previous weekly shows All our videos on Optimove’s Youtube channel. B2CRM News: Nike’s new refurbished market, and Omnicom’s AAPI initiative. CRM Hack: The Hidden Data of Emails.
CSM Magazine
APRIL 16, 2021
If you are using display screen equipment (DSE) at work it’s important that you have your eyes checked regularly. Long periods spent working at your screen can cause tired eyes, discomfort, headaches or even short-sightedness. As a result of your eye test, it may be recommended that you try bifocals. You might think you’re too young for bifocals, but as your vision can begin to deteriorate and show signs of presbyopia from as young as 40, it makes sense to consider your lens and vision opt
Forrester's Customer Insights
APRIL 16, 2021
As of March, I joined Forrester’s infrastructure and operations (I&O) team, covering cloud, containers, and modernization and the wider transition to cloud-native computing and practices. It’s a fascinating time to take on this assignment alongside Forrester analysts whom I’ve long admired. I’m eager to get started. By way of introduction, I’ll start with my current […].
CSM Magazine
APRIL 16, 2021
The world has moved online. Choice is no longer an afternoon spent on the high street. Choice is the swipe of a screen away. Staying competitive isn’t easy, but there are ways and means of remaining relevant. If you think that your business is doing just fine without any need to prepare for the future, good luck. Remember, if you see peace, plan for war.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
148 
Let's personalize your content