GetFeedback

JUNE 27, 2021

How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.

Customer Experience 195

Customer Experience Customers 195

Doing CX Right

JUNE 27, 2021

Stacy Sherman joins Sid Meadows, host of Trend Report podcast, about how to achieve loyal customers & growth in the interior design industry. The post Creating Great Customer Experiences In The Interior Design Industry appeared first on Doing CX Right.

Customer Experience 59

Customer Experience Customers Loyalty 59

GetFeedback

JUNE 27, 2021

Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences.

Retail 195

Retail Customer Experience Measurement Customer Expectations 195

SurveySparrow

JUNE 27, 2021

If you’re a manager or business owner, it’s just impossible to sleep some nights, won’t you agree? The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. Well, the answer to both lies in one word: loyalty!

Net Promoter Score 52

Net Promoter Score NPS Metrics Loyalty 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

NICE inContact

JUNE 27, 2021

Read more about CXone Personal Connection, the proactive engagement solution that is part of the CXone platform, which ensures your outbound calls are ready for STIR/SHAKEN, generates more revenue, improves the customer, and agent experience, and increases customer connections.

Connections 62

Connections Engagement Customers 62

ProProfs Chat

JUNE 27, 2021

Lead generation is necessary for the survival and growth of any organization. Not just that, it is important to convert and nurture each of your leads to make them your lifelong customers. But, lead generation is not as easy as pie. Both the quality and quantity of leads matters a lot. . “According to Hubspot research , 61% of marketers classify lead generation as their top business challenge.”.

Advertising 52

Advertising Social Media Touchpoint Blog 52

GetFeedback

JUNE 27, 2021

All you need to know about asking for, tracking, and using customer feedback.

Feedback 195

Feedback Customers 195

Magellan Solutions

JUNE 27, 2021

Leader in KPO companies in the philippines. Over the past decade, the Philippine outsourcing sector has significantly matured. It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services.

2008 52

2008 Banking Call Center Reference 52

CustomerSuccessBox

JUNE 27, 2021

Upselling in B2B SaaS is a strategy designed to sell a more feature-rich product edition to an existing customer. Prioritizing customer acquisition should not be your only priority for upselling growth. You have to look ahead towards long-term growth and retention to design strategic upsell paths. But if you wonder how to build an upsell strategy, you’re in the right place.

B2B 52

B2B 2021 Customer Success Management 52

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail