ProProfs Chat
JUNE 5, 2020
Dale Carnegie, in his 1936 classic “ How to win friends and Influence People” advised, “Ask questions the other person will enjoy answering.” Asking good questions shows genuine interest and elicit honest answers. That said, we all know that customers love asking questions, especially when they are about to make a purchase. But can a business owner ask questions to clients and customers?
ChurnZero
JUNE 5, 2020
Is your customer onboarding turning into a fixer-upper? The proper upkeep and continual improvement of a home (and onboarding process) are essential to maintain its value over time. When done right, it’s a worthwhile investment that substantially increases your return. Of course, you need good bones and strong foundation to build from—no aesthetic enhancements (or amount of shiplap) will remedy a weakening structure.
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Talkdesk
JUNE 5, 2020
It has been a few months now since the coronavirus (COVID-19) took the world by storm. As social distancing and quarantine measures were put in place by governments across the globe, businesses had to quickly reinvent themselves in order to ensure a successful work-from-home (WFH) shift. The change was not easy. Many organizations had little-to-no prior experience with remote work, and therefore lacked the infrastructure, processes and policies required to ensure collaboration and continuity of
ProProfs Chat
JUNE 5, 2020
I bet you’ll agree with me on this one: Customers stop doing business with you when they are unhappy. In fact, 68% of customers leave because they believe you don’t care about them. More than that, only 1 in 26 unhappy customers will complain about what they don’t like about your service; the rest will churn. And that’s the problem.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Doing CX Right
JUNE 5, 2020
I had the honor to join Cynthia Jame s, who is among my favorite woman leaders and host of a well known inspiring show called, Women Awake. I admire Cynthia as a champion for change who awakens other leaders to express their full potential. She’s spent over two decades in self-examination, higher education, and working with leaders around the world.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Centercode
JUNE 5, 2020
The obvious: your revenue depends on your ability to launch a quality product. The not-so-obvious: figuring out how to drive up that quality efficiently when your production schedule has been disrupted, your processes are changing, and you’re grappling with both internal and external factors that are beyond your control. Even as we cautiously hope the worst of the pandemic is behind us, working remotely has changed the way organizations operate from the top down.
Ann Michaels and Associates
JUNE 5, 2020
There are over 74,000 clothing boutique businesses in the United States. Included in that high number are online boutiques, who have brought a unique frenzy to the retail industry. Trendy, stylish, and exclusive. There’s been shift from “you’re a predictable brand I trust” to “I am loving this exclusive boutique experience.” With more and more online boutiques popping up, shoppers are provided an unshared, chic, shopping experiences that doesn’t feel like the Gap store down the street. .
Oracle
JUNE 5, 2020
The use of video conference apps and tools has soared over the last few months. According to Zoom , they recently surpassed 300 million daily meeting participants. While video calls may be becoming more prevalent in your day-to-day, pet peeves and annoyances are bound to come along with them. In the second part of our video call diaries series, we asked CX professionals about their biggest video call pet peeves from frustrations with callers forgetting to mute or unmute themselves to late arriva
Doing CX Right
JUNE 5, 2020
I had the honor to join Cynthia Jame s, who is the host of a well-known podcast that focuses on increasing what she calls, “awake leaders.” I admire Cynthia as a champion for change. She is making a difference by driving people, especially women, to express their full potential. She’s spent over two decades in self-examination, higher education, and working with leaders around the world.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
JUNE 5, 2020
Law firms are looking for ways to increase their brand awareness through online media. With a vast number of individuals using the internet, effective marketing is essential. Online marketing for law firms is becoming a vital aspect of advertising law firms. With more firms stepping into the market, the chances of new firms getting in the game get slimmer.
Knowmax
JUNE 5, 2020
Improve Customer Experience At Lower Cost During Lockdown.
Qualtrics
JUNE 5, 2020
As the world faces new challenges created by an unprecedented global crisis, many businesses are waking up to the reality that business change can happen anywhere, at any time. And while organizations may not be able to control crises, what they can do is ensure they’re prepared to effectively and efficiently lead their teams through those difficult times, emerging stronger on the other side.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Vanilla Forums
JUNE 5, 2020
There’s a rule of thumb that 1% of the members of an online community create new posts, 10% make comments and the rest only consume. If you are one of the few creators, thank you. Your content is what makes the internet such an interesting place. When you do post a new discussion, here are 10 quick tips on how to make it a great one.
SurveyGizmo
JUNE 5, 2020
By Alli Milne, Andrew Sturtz, Bonnie Demuth, and Ron Quan – the SurveyGizmo Learning and Development Team. Collecting the very best feedback isn’t just about picking the right audience and getting a statistically valid sample. It’s also about asking the right questions in ways that deliver the results you need. And that’s why we created the Building Advanced Questions program as part of our SurveyGizmo SG University (SGU) offering.
John Paul
JUNE 5, 2020
Anthony, Telephony Manager, has been at John Paul for 5 years! In this interview, he talks about his daily life at work. He also shares with us how he adapted to lockdown and the Covid-19 crisis, both personally and professionally. Hello Anthony! You are the pillar of our telephony service! But when did you arrive at John Paul? Can you explain your career progression and what you do now?
ProProfs Chat
JUNE 5, 2020
The COVID-19 pandemic has pushed businesses to dodge bullets and the global economy is in dire straits. While the number of positive cases increases, the negative scenarios keep piling up. . Charles Darwin’s famous quote on species evolution stands true for today’s volatile business world- “ It is not the strongest or the most intelligent who will survive but those who can best manage change. ” .
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Solvvy
JUNE 5, 2020
“ Injustice anywhere is a threat to justice everywhere ” Dr. Martin Luther King, Jr. By Mahesh Ram, CEO, Solvvy, June 2020. The events of the last week have forced many of us at Solvvy to confront harsh realities. The tragic and unnecessary murder of George Floyd (for it cannot be called anything else) on the heels of the equally reprehensible Ahmaud Arbery and Breonna Taylor killings, and countless other similar acts explicitly targeted at black lives make us feel angry, violated.
ProProfs Chat
JUNE 5, 2020
In one of its studies, American Express discovered that for more complicated interactions, such as payment disputes, 40% of customers prefer talking to a real person over the phone. However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support.
Centercode
JUNE 5, 2020
The obvious: your revenue depends on your ability to launch a quality product. The not-so-obvious: figuring out how to drive up that quality efficiently when your production schedule has been disrupted, your processes are changing, and you’re grappling with both internal and external factors that are beyond your control.
SmartKarrot
JUNE 5, 2020
Role: Customer Success Manager Location: Remote, US Organization: Ivanti Customer Success Manager is responsible for nurturing the relationship, so the customer sees IVANTI as a strategic partnership for their business. Build a relationship with assigned clients, increase product adoption, drive internal customer retention efforts, and understand customer’s desired outcomes for IVANTI solutions.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
JUNE 5, 2020
As B2B analysts, we’ve been asking ourselves whether organizations have been responding to this health crisis in a way that is truly helpful to their customers. Our upcoming report, “Messaging In The Time Of COVID-19,” which details our findings after reviewing 60 B2B websites and social accounts across 12 industries, seeks to answer that question. […].
Integrity Solutions
JUNE 5, 2020
Forrester's Customer Insights
JUNE 5, 2020
As B2B analysts, we’ve been asking ourselves whether organizations have been responding to this health crisis in a way that is truly helpful to their customers. Our upcoming report “Messaging In The Time Of COVID-19,” which details our findings after reviewing 60 B2B websites and social accounts across 12 industries seeks to answer that question. […].
Bizagi
JUNE 5, 2020
At this point, it looks like working from home will be around for a while and may become the new norm. Thankfully working from home is not new to our exec team (that I now call ‘The Bizagi Bunch’ following all our Zoom calls on gallery view!). In this post I’ll share advice from myself and ‘The Bizagi Bunch’ to help you up your work from home game.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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