TechSee
MARCH 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome. 1. Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team.
InMoment XI
MARCH 7, 2023
Welcome back to the XI Café Podcast! In order to continue Experience Improvement, the XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brandwatch CX
MARCH 7, 2023
It is a fact of the internet that every click, every view and every sign-up is recorded somewhere. Depending on your view, this is either very creepy or fantastically interesting. As we’re data nerds here at Brandwatch we fall firmly in the second camp. We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list.
Strativity
MARCH 7, 2023
This article was written by Josh Verseput, SVP, Analytics. Brands need a strategy that incorporates generative AI. There is a reason ChatGPT drove Google to create a “Code Red” team. There is a reason Meta, Baidu, and others are on the verge of releasing their own versions of the “Chat Generative Pre-trained Transformer.” There is a reason Microsoft is integrating this new technology across their product and service portfolio.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Michel Falcon Experience
MARCH 7, 2023
To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Michel Falcon:… The post 4 Qualities I Look For In High Performing Employees appeared first on Michel Falcon.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Lithium
MARCH 7, 2023
Hello Atlas members! In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. Please fill out this quick survey and help shape the future of Atlas! As always, if you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!
SurveySparrow
MARCH 7, 2023
If you’re a marketer looking to understand how your customers interact and experience your product or service, conducting a customer experience analysis is the key. When performed with great care and attention to detail, this type of analysis can help provide vital insights into what works for customers, and which areas need improvement. This blog post will guide you through five essential steps that you should take when analyzing the customer experience – so read on if you want to learn more!
eGain Blogs
MARCH 7, 2023
The 2023 MQ report for Conversational AI Platforms (CAIP) was just published. We did not participate in the 2022 MQ for CAIP, which I believe to be the first one in that space. Here is the good news: We entered the process this year and made it! This is a great first validation step for eGain, the KM leader, in the enterprise conversational AI space.
Zonka Feedback
MARCH 7, 2023
Offering good customer support is a massive boost to the customer experience. And as digital technology continues to evolve, omnichannel engagement has become the standard for many top brands.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
dscout People Nerds
MARCH 7, 2023
The best way to share insights is to engage your audience. Usability bingo is just what the doctor ordered.
Helpware
MARCH 7, 2023
Providing a good customer experience goes beyond simply making the sale. You also need to ensure customers are supported when they have post-purchase queries or issues. As a result, call centers are essential for most businesses. While it’s a good idea to keep an open line of communication with customers, modern consumers use multiple communication platforms.
Comm100
MARCH 7, 2023
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to 2020. So what can schools do to attract more students and boost their enrolment figures against this incredibly difficult backdrop? It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all.
Perkville
MARCH 7, 2023
Club Automation and Perkville integrate GroupEx and purchases so they can be incentivized in a gym loyalty program.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Happy or Not
MARCH 7, 2023
What is the Happy Index? Happy Index is the original index used in reporting the results from HappyOrNot surveys. It is the perfect companion for the original four Smileys used to measure and improve customer experience. What is the Happy Index used for? Happy Index is typically used to measure customer satisfaction either generally, or on a specific topic immediately after the experience.
SmartKarrot
MARCH 7, 2023
Role: VP Customer Success Location: United States (Remote) Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Get a thorough awareness of the objectives, concerns, and decision-making processes of your customers. Align stakeholders inside the customer to assist them visualise and align goals/measures by using facilitation and industry experience.
The DiJulius Group
MARCH 7, 2023
The Great Resignation, also called “The Big Quit”, refers to the higher-than-usual number of employees who voluntarily quit their companies during the COVID-19 pandemic (2020 – 2022). However, data shows that the mass exodus known as the Great Resignation actually started over a decade ago. Research reveals that the rise in quit rates started in. Read Full Article The post The Great Resignation Actually Started Over a Decade Ago appeared first on The DiJulius Group.
Optimove
MARCH 7, 2023
Over the last two years, the percentage of women in all tech-related careers has decreased. Women currently only hold 26.7% of tech-related jobs and also report a significant gender pay gap. According to a recent Cord article , among all engineers in the tech industry, 81.7% are male, 18.2% are female, and 0.08% are non-binary. According to Mckinsey’s Women in the Workplace 2021 report, women hold only 34% of entry-level engineering and product roles and just 26% of first-level manager positions
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
DemandJump
MARCH 7, 2023
The four types of search engine optimization (SEO) that are essential to a comprehensive digital marketing strategy include:
Michel Falcon Experience
MARCH 7, 2023
To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Michel Falcon: Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Hey, everyone, thank you for your time and your interest on this topic.
Gainsight
MARCH 7, 2023
Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. There’s just one problem: This approach now needs to scale. To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
MARCH 7, 2023
As we entered 2023, we asked ourselves, what is the dollar impact of inflation? Specifically, how much more did US consumers spend due to increased prices in 2022? Read on for our analysis.
Forrester's Customer Insights
MARCH 7, 2023
Photo Copyright: Abhinav Sunil Sustainability in digital communications, data transmission, networking, and telecommunications is a critical component for climate action. According to the International Energy Agency, data transmission networks consumed 260–340 TWh (terawatt-hours) in 2021, or 1.1–1.4% of global electricity use.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
207 
Let's personalize your content