NICE inContact

DECEMBER 13, 2020

We connected with our team of subject matter experts to get their opinions on the top issues facing the 2021 contact center and what customer experience leaders need to keep in mind as they brace for the future. Here’s what they had to say.

Contact Center 62

Contact Center 2021 Customer Experience Connections 62

Forrester's Customer Insights

DECEMBER 13, 2020

The lending landscape is changing rapidly. While many of the drivers of change emerged over the past decade, COVID-19 has dramatically accelerated the pace of disruption. COVID-19 introduced massive business and operational challenges, turning lending risk assessment and management on its head. Borrowers’ expectations – applying for loans easily and quickly on digital touchpoints – […].

Touchpoint 71

Touchpoint Management Customers 71

Confirmit

DECEMBER 13, 2020

Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. In this video, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.

2020 52

2020 Transportation Insurance Consulting 52

MyCustomer

DECEMBER 13, 2020

Voice of the Customer The CX trends set to characterise 2021.

2021 68

2021 Customers 68

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Optimove

DECEMBER 13, 2020

The post Socially Responsible Player Marketing Strategies appeared first on Optimove.

Marketing 52

Marketing 52