GetFeedback

JUNE 13, 2021

Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.

Customer Experience 221

Customer Experience Customers 221

SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. They will remain loyal. Your revenues will skyrocket. You must have heard this countless times. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. .

Marketing 111

Marketing Social Media Travel Touchpoint 111

Heart of the Customer

JUNE 13, 2021

As regular readers have probably noticed, I’ve been referencing the massive research project we undertook last year often in recent blog posts, especially while sharing learnings. Today I want to take you behind the curtain and describe the impetus for the project, explain some of the methodology, and tell you about my motivation and goals. […].

Blog 88

Blog Customers B2B Culture 88

SurveySparrow

JUNE 13, 2021

Loyal customers are the backbone of a successful brand. But what does it take to build a loyal customer base who swear by your products over your competitors under any circumstances? The conversion process from a one-time customer to a loyal customer can be explained in simple words: A customer becomes a loyal customer once they experience the WOW moment when using your products!

Customer Satisfaction 52

Customer Satisfaction Customers Brands Customer Base 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Magellan Solutions

JUNE 13, 2021

Are veterinary answering service any different from the usual BPO services? A veterinary answering service is basically what its name suggests. Answering calls directed to your vet clinics. When a pet owner is searching for a vet clinic to service their 4-legged companion at midnight, they expect someone to answer their emergency phone call. If their call is left unanswered, they don’t have time to leave a voicemail.

Call Center 52

Call Center Insurance Communication Information 52

Andrew Mcfarland

JUNE 13, 2021

A former colleague recently sought out some advice about a relationship she had with a customer. I provided some ideas to think through how much she should invest in that relationship. This piece sets a framework to “codify” that advice.

Customer Relationships 62

Customer Relationships Customers 62

SurveySparrow

JUNE 13, 2021

Someone said: 360 degree feedback isn’t all about reviewing an employee’s performance but gauging their development as well. Rightly said! 360 degree feedback questionnaire is entirely different from an employee performance review questionnaire. Therefore, the questions asked should be different too. One of the many reasons why managers fail to reach a conclusion after conducting office-wide 360-degree feedback is because the questions fail to collect the data required to reach that conclusion.

Feedback 52

Feedback Management Measurement Communication 52