Doing CX Right
JANUARY 1, 2023
Zack Pousman, Founder of Helpfully, shares user experience (UX) & customer experience (CX) tactics to create solutions people truly need without making dangerous assumptions. The post How to Avoid Dangerous Assumptions about Your Customer appeared first on Doing CX Right.
Magellan Solutions
JANUARY 1, 2023
Our stance when you outsource work to the Philippines. Magellan Solutions understand that one must be on top of innovation. We seek growth with our agents along with our business partners to remain relevant. We require our agents to meet the expectation of learning new skills to be on the same level as the global market. Common BPO outsourcing in the country are captive centers and third-party outsourcing.
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