Andrew Mcfarland

FEBRUARY 9, 2020

Companies with high customer experience (CX) capabilities are financially stronger because of those CX capabilities. (Recall a previous post, which asserted that recessions affect the CX based on both corporate strength and existing CX capabilities.) For reference, here is link.

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Financial Reference Customer Experience Customers 62

Ascribe

FEBRUARY 9, 2020

The global marketplace puts businesses in a position where you need to compete with organizations from around the world. Standing out on price becomes a difficult or impossible task, so the customer experience has moved into a vital position of importance. Customer loyalty and retention are tied to the way your buyers feel about your. Read more » The post Customer Experience Analysis – How to improve customer loyalty and retention appeared first on Ascribe.

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Loyalty Customer Experience Customers Blog 40

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. By eliminating the long lists of diagnostic questions that bore both reps and customers to tears, issues can be understood – and their causes identified – in seconds, rather than minutes.

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Contact Center Download Document ROI 124