BirdEye
MAY 16, 2022
If you want your business to have a well-established online presence, you need to consider the weight of Google reviews on your ranking and reputation. Reviews are a way to grow your business digitally, both in how you rank on Google and how customers rate and review your products.
MyCustomer
MAY 16, 2022
Loyalty What Netflix’s customer crisis teaches us about CX
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count?
MyCustomer
MAY 16, 2022
Engagement Could you be our 2022 CX Leader of the Year
Advertisement
Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Kustomer
MAY 16, 2022
Quick responses, personalization and empathy are must-haves for the NOW Customer , the consumer who sets their expectations for on-demand experiences on best-in-class companies like Amazon.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Thematic
MAY 16, 2022
It’s time to refine your product roadmap for the coming year. You and your team have spent ages on market research, doing everything you can to ensure success. More than just releasing new features, you want to deliver something that really helps your customers, and meets an existing need.
IntouchInsight
MAY 16, 2022
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging.
SurveySparrow
MAY 16, 2022
In this Typeform vs Jotform article, we are going to look if Jotform is a free Typeform alternative that is worth all the hype. Jotform is a Typeform competitor that has managed to grab a huge portion of the survey tool pie. Why choose an online survey tool?
SAP Customer Experience
MAY 16, 2022
Fancy learning about something new this month and spicing up your knowledge? SAP PartnerEdge Learning Journeys (available in the SAP Learning Hub PartnerEdge Edition) are structured visual guides, designed to help you understand and navigate the path to become fully competent in any SAP solution.
Advertisement
Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Education Services Group
MAY 16, 2022
“Heaven and earth and all things change and transform into something new every day.”. Guo Xiang, c. That’s kind of complicated, right? That idea that everything is in a state of constant change? Ah, the joys of physics and metaphysics. Here is a shortlist of other things that are complicated.
CSM Magazine
MAY 16, 2022
The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. However, you don’t need to have a degree in cybersecurity to ensure that your digital workspaces remain secure.
Inbenta
MAY 16, 2022
In the last few years, the telecommunications industry has taken a significant hit in spending. 2020 saw spending drop to $1.3 trillion. Fortunately, however, we can see a healthy recovery on the way. By 2023, we are expected to see growth rocket to nearly $1.5 trillion.
CustomerSuccessBox
MAY 16, 2022
Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle.
Advertisement
Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
.png)
MyCustomer
MAY 16, 2022
Engagement CX Leader of the Year 2022: It could be you
Uplight
MAY 16, 2022
Many utilities group electric vehicles (EVs) and PHEVs (plug-in hybrid electric vehicles) when it comes to charging, but Uplight’s Annual Voice of the Customer survey revealed some considerable differences.
MyCustomer
MAY 16, 2022
Engagement CX Leader of the Year 2022: It could be you
Merkle
MAY 16, 2022
Artificial intelligence (AI) and machine learning have become a critical component of any organization’s marketing strategy. They help improve efficiencies, deliver personalized customer experiences, and drive positive performance.
Advertisement
When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
InteractionMetrics
MAY 16, 2022
Too much to read? Get the PDF version here! According to McKinsey & Company, consumer companies score 65% to 85% on customer satisfaction. But the average score for B2B companies is under 50%. That’s a big divide.
Happy or Not
MAY 16, 2022
Measuring customer satisfaction is essential – customer experience after all is the key to building loyalty. But how do you get an overview of customer experience and satisfaction across different channels? Customer experience is no longer restricted to the on-site experience.
Kapta Customer Success
MAY 16, 2022
The secret to a strong revenue pipeline isn't continual growth into new markets, with rapid lead acquisition, conversion, and sales.
SurveySparrow
MAY 16, 2022
Stress survey questions help you quickly assess and analyze the overall stress levels of your employees and students and the type of stress they face on a regular basis.
Advertisement
Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Forrester's Customer Insights
MAY 16, 2022
AIOps builds upon observability and monitoring to develop deep AI driven insights that enhance human judgements. As we move from monitoring to AIOps, we also move from a reactive to active, then proactive footing before establishing the predictive capabilities AIOps promises.
SmartKarrot
MAY 16, 2022
Role: Senior Director, Client Success Location: Remote, United States Organization: Papa As a Senior Director of Client Success, you will lead and develop a team to support the implementation of Papa’s enterprise clients.
InteractionMetrics
MAY 16, 2022
Too much to read? Get the PDF version here! According to McKinsey & Company, B2B companies score less than 50% on customer satisfaction while consumer companies score between 65% and 85%. That’s a big divide.
2020 Research
MAY 16, 2022
We are pleased to announce that we have added Opinion Capital, Inc. , a Canadian-based programmatic sample provider, to our global sample and research technology (ResTech) portfolio.
Advertisement
Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Expert insights. Personalized for you.
90 
Let's personalize your content