BirdEye
DECEMBER 20, 2022
With nearly 1.4 billion monthly users, Instagram is the fourth most popular social media platform in the world. Thanks to its massive user base, Instagram is one of the most powerful platforms for businesses around the world. If you’re looking to improve your online presence, increase web traffic, and increase online leads, Instagram is definitely the place to be.
Zonka Feedback
DECEMBER 20, 2022
Product Experience plays a major role in the success of your product. It is the most important thing that matters to your product users. A good experience is necessary for achieving product goals like user satisfaction, loyalty and better retention. Whereas, a lousy Product Experience is the biggest hindrance in the path of the success of a product.
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Merkle
DECEMBER 20, 2022
Marketers are facing a consumer landscape that is significantly different than the one just two years ago. Today’s inflationary pressures are influencing consumer preferences and expectations in every aspect of the customer experience. Loyalty programs are no exception. And because of this, relying on pre-pandemic loyalty strategies won’t be enough to meet customers’ rational and emotional needs.
Upstream Works
DECEMBER 20, 2022
Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, it will become table stakes. As with cloud adoption, the promise of AI has become compelling enough that contact center leaders are no longer wondering if it has a place in their plans. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CSM Magazine
DECEMBER 20, 2022
Online gambling has become a major industry in recent years, and its success is due in large part to its ability to provide excellent customer service. From the ease of making deposits to the swiftness of payouts, online gambling sites have continuously worked to improve the user experience for their customers. In this blog post, we’ll explore what we can learn from the online gambling industry about customer service and how it can be applied to other businesses.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
ShepHyken
DECEMBER 20, 2022
The Customer’s Need for Speed . In Customer Experience, Speed Equals Caring. Shep Hyken interviews Jay Baer, customer experience and marketing expert. He shares his findings from his new study, The Time to Win , and insights on how speed impacts customer experience and revenue. Top Takeaways: Time is the only inelastic resource.
Zeisler Consulting
DECEMBER 20, 2022
As a math and stats professor, I assign a lot of homework (my cadets can attest to that), but that homework is distinct from the exams I administer. That’s because the purpose of each is different. When we give homework, the purpose is for practice and learning; getting better at stuff, which is often pretty tremendous to watch from the teaching perspective, because in a lot of topics I teach, that’s going from zero knowledge to proficiency in a short amount of time.
Gainsight
DECEMBER 20, 2022
Sabina Pons is Operating Partner at Growth Molecules and a 2022 Top 100 CS Strategist. In today’s market, companies need to do more with less. For SaaS organizations, that means it’s becoming table stakes to invest in product-led growth (PLG) and operationalize customer success (CS) with digital touchpoints. But how does a company scale without sacrificing the customer experience?
Optimove
DECEMBER 20, 2022
1-to-1 personalization. It has been dubbed marketing’s holy grail, the be all and end all of everything we do as marketers. However, perhaps as an industry we have been getting it wrong the all this time. At a recent workshop held by Optimove, our amazing Director of Customer Success, Adi Markus, asked the audience how many customer segments they communicate with weekly.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cyara
DECEMBER 20, 2022
This article has been co-authored by Shalima Bhalla, Global Lead, Partner Development, AWS and Andriy Zakharchenko, Technical Partner Manager in Sales, Cyara.
SAP Customer Experience
DECEMBER 20, 2022
On behalf of the SAP Customer Experience Product Learning team, I am pleased to announce the official release of the new SAP Commerce Cloud Developer certification based on version 2211: SAP Certified Development Professional – SAP Commerce Cloud Developer (P_C4H340_24) Target Audience Developers Developer Consultants Solution Architects Technology Consultants Description.
MyCustomer
DECEMBER 20, 2022
Engagement MyCustomer’s 10 most popular blog posts of 2022.
SAP Customer Experience
DECEMBER 20, 2022
On behalf of the SAP Customer Experience Product Learning team, I am pleased to announce the official release of the new SAP Commerce Cloud Business certification based on version 2211: C_C4H320_24 – SAP Certified Application Associate – SAP Commerce Cloud Business User Target Audience Business Analysts Functional Consultants End Users.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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West Monroe
DECEMBER 20, 2022
This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved. Nearly a quarter of U.S. greenhouse gas emissions come from industrial sources. Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue.
CSM Magazine
DECEMBER 20, 2022
When it comes to keeping your staff happy, one of the most important areas of consideration is the workspace you provide. The customer service staff need to be given the right working conditions. With that in mind, the COVID pandemic has opened the eyes of many staff who do not need to work from an office. While customer service tends to feel more suited to working within an office, there is a considerable rise in the number of staff working from home or remotely.
West Monroe
DECEMBER 20, 2022
This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved. Nearly a quarter of U.S. greenhouse gas emissions come from industrial sources. Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue.
SmartKarrot
DECEMBER 20, 2022
Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
The DiJulius Group
DECEMBER 20, 2022
Today’s work world is more challenging than ever, with 37% of executives putting in longer hours than pre-pandemic and a whopping 75% reporting job-related physical and mental health issues. They are either already experiencing burnout or are pretty far down the path. A 2021 Gallup survey revealed feelings of depletion and exhaustion were already being.
Zonka Feedback
DECEMBER 20, 2022
Customer feedback is a necessity for the restaurant industry as it is hard for the restaurateur to know what’s working and what’s not. Yes, you can check the sales and reviews, but that’s one side of the coin. Not every customer is willing to share their feedback, and because of that, you don’t know whether there is something to tweak or not.
Centercode
DECEMBER 20, 2022
Great beta testers share many of the same commonalities, making them a very valuable part of the product development process. Here is an infographic explaining some of the desirable traits to look for in your beta testers.
Zonka Feedback
DECEMBER 20, 2022
Whenever a customer visits a restaurant, he creates a perception of the service and the brand. And when you are in the restaurant business you need to know the perception the customer has in mind. How do you think they'll get to know about this? It's not always possible for the waiter to ask for feedback after the customer had their meal. Most customers are not comfortable sharing their views openly.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
DemandJump
DECEMBER 20, 2022
Have you been having trouble reaching your online audience? You’re not alone. A vast majority of websites don’t see any traffic and it’s because they don’t use search engine optimization (SEO) to their advantage. SEO is an essential tool content marketers use to gain organic clicks to their websites. But to use SEO as a tool, you need to focus on the written content, keywords, and structure of your site.
Centercode
DECEMBER 20, 2022
Tracking the right metrics while running your beta program is essential for measuring the effectiveness of your beta testing efforts. But what are beta test metrics exactly and why are they important?
2020 Research
DECEMBER 20, 2022
Discover a simpler way to set up your idea screening project. Methodify’s partnership with leading choice analytics software, Sawtooth, enables you to incorporate MaxDiff into your projects with support from our Operations team. . Easily rank many ideas (up to 30) while minimizing respondent fatigue and potential confusion. Respondents move seamlessly between Sawtooth and Methodify with no disruption to their survey experience. .
Currency Alliance
DECEMBER 20, 2022
Today, the global economy is in an uncertain situation. This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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