Experience Investigators by 360Connext
JANUARY 2, 2020
I’m weirdly excited about this year. 2020 – a year of vision ! (See what I did there?). This time of year is all about the BIG plans. We’re going to eat healthier, get better sleep and drink more water, right? Of course. We’re also going to execute big strategies based on big plans in our businesses. I have total faith in you.
CloudCherry
JANUARY 2, 2020
So, you’re pretty comfortable with your CX know-how…. You’ve been in the space. You’re putting in the daily work. You’re listening to stellar CX Podcasts (shameless…not sorry). But, 2020 is right around the corner, and you’re itching to up your game. Might we suggest setting a CCXP Certification in your sights for the New Year? On this week’s episode of ‘The Sweets of CX’ , Braeden Daly – Senior Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certificatio
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
JANUARY 2, 2020
This guide covers four key methods to successfully conduct customer research that will help you improve overall customer experience. .
ReviewTrackers
JANUARY 2, 2020
Voice of the Customer (VoC) is a strategy to improve the customer experience by incorporating customer feedback into marketing and operations. Implementing a VoC plan can drive a 10x increase in annual revenue. If done correctly, you can also use VoC to bolster your customer retention. Bring 10X Revenue and Retain Customers with VoC Programs. One study surveyed over 200 businesses on the trends, solutions, and challenges in customer experience.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
GetFeedback
JANUARY 2, 2020
This guide will teach you how to create a customer experience journey map, analyze each key touchpoint, and take action.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
GetFeedback
JANUARY 2, 2020
The right NPS survey will help you build long-lasting relationships with your customers.
Talkdesk
JANUARY 2, 2020
Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. This new report examines the rapidly changing landscape of available solutions for the customer service industry along with valuable insights, analysis
NICE inContact
JANUARY 2, 2020
We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience. Their participation in the Q&A gave speakers the opportunity to address a great deal of questions.
One Millimeter Mindset
JANUARY 2, 2020
When your Authentic You is not part of the professional stories you tell, your stories are less-than-believable. As a result, the folks listening to your stories are left with no conclusion and one question: SO WHAT? Because instead of authenticity, you tell: Products and services, features and benefits stories. You tell traditional-sounding, buying-and-selling or STEM-based explanatory stories.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
The DiJulius Group
JANUARY 2, 2020
The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. I recommend printing and reading any you missed and sharing this list with your team. Want to keep your leadership team motivated about Customer service all year? Sign them up for our. Read Full Article.
NetBase
JANUARY 2, 2020
Continuous improvement is touted as a top focus in many Fortune 500 businesses. And they seem to be on to something. Shouldn’t your organization emulate that thinking? Absolutely. So, here are five ways brands must resolve to listen better in 2020 if they want to be counted among the success stories. Resolution #1: Brand Health & Proactive PR. If you’re not listening to what consumers are saying online, well – then you won’t know what they’re saying online, now will you?
inmoment
JANUARY 2, 2020
If one thing is certain, it’s that digital expectations are perpetually changing—that’s true for customers, employees, and businesses. And yet, organizations are always playing catch up; the more phenomenal experiences they deliver, the greater expectations grow. . In fact, when we surveyed consumers and brands to better comprehend the overlapping and conflicting opinions on how the customer experience is delivered, we discovered that fifty percent of brands said they are “definitely” doing bett
Kerry Bodine
JANUARY 2, 2020
What are you doing on March 17 & 18? If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. Retail 2020 is aimed at entrepreneurs, managers, general managers, business managers, marketing managers, vendors, and consultants — and will address the main trends, changes and challenges of the retail sector in Peru.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Chadwick Martin Bailey
JANUARY 2, 2020
CMB's 2019 Year in Review. At CMB, we’re in the business of looking ahead—understanding consumer behavior and helping leading brands translate those insights into impact. As we enter a new year and a new decade, it’s only natural to reflect on the past, and to evaluate how we can use that knowledge to deliver more value to our client partners. We’re proud to say that we had another strong year.
Kerry Bodine
JANUARY 2, 2020
What are you doing on March 17 & 18? If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. Retail 2020 is aimed at entrepreneurs, managers, general managers, business managers, marketing managers, vendors, and consultants — and will address the main trends, changes and challenges of the retail sector in Peru.
inmoment
JANUARY 2, 2020
If one thing is certain, it’s that digital expectations are perpetually changing—that’s true for customers, employees, and businesses. And yet, organizations are always playing catch up; the more phenomenal experiences they deliver, the greater expectations grow. . In fact, when we surveyed consumers and brands to better comprehend the overlapping and conflicting opinions on how the customer experience is delivered, we discovered that fifty percent of brands said they are “definitely” doing bett
Kerry Bodine
JANUARY 2, 2020
What are you doing on March 17 & 18? If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. Retail 2020 is aimed at entrepreneurs, managers, general managers, business managers, marketing managers, vendors, and consultants — and will address the main trends, changes and challenges of the retail sector in Peru.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
McorpCX
JANUARY 2, 2020
Humans like rules — when they apply to someone else. But sometimes they’re necessary for us all; without them, even the best of intentions can fall apart. When it comes to implementing customer experience (CX) capabilities in an organization, human nature and our ability to rationalize can torpedo a great theoretical plan. Everyone on the team may agree that a CX program is needed, but creating a framework that ensures consistent and systematic management of the CX plan frequently gets shunted t
FiveStars
JANUARY 2, 2020
50-60% of first-time customers don’t come back. Meanwhile, upwards of 80% of a business’ revenue comes from repeat customers. So you need a way to keep your customers returning, without investing considerable effort on that front; you already have heaps of work piled up on your desk. Fortune 500 companies use lifecycle marketing tools to […]. The post AutoPilot lets you do less, and get more. appeared first on Fivestars Insights.
McorpCX
JANUARY 2, 2020
Yup. It’s that “New Year’s Resolutions” time of year again. If this reminder makes your eyes roll, then my apologies – I get it. Too many choices, not enough time. So I’ll make it easy for you: this year, resolve to turn your business into an employee experience leader. Come 2020 and beyond, your employees—and your customers—will thank you. And just as importantly, your top and bottom lines will thank you, too.
GetFeedback
JANUARY 2, 2020
Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Experience Matters
JANUARY 2, 2020
Happy New Year! Wow, it’s 2020… the start to a new decade. I’m really looking forward to what’s ahead. My previous post discusses how 2020 will be the Year Of Insightful Actions, but I also wanted to zoom out and share a broader perspective. Appreciating The Past 10 Years Before focusing on the 2020s, I’d like to pause and express my gratitude for the 2010s.
Oracle
JANUARY 2, 2020
There’s no doubt that the wearable technology and health app market exploded in the last few years, growing from 84 million units in 2015 to 245 million units in 2019. With an expected annual growth rate of 4.2%, its market volume is expected to be US $17,856 million by 2024. Here are some interesting wearable technologies and health apps to keep an eye out for in 2020.
Bold360
JANUARY 2, 2020
Subscribe via iTunes , Spotify and more. I did 50 podcasts this year. So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. It’s been an exciting year. We saw a lot of investment from the tech titans like Google, Amazon, and Microsoft, They’re continuing to invest in tools that make AI easier to use and more accessible.
GetFeedback
JANUARY 2, 2020
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Expert insights. Personalized for you.
225 
Let's personalize your content