Maz Iqbal

MAY 1, 2021

Customer Experience (Pensions) at MyAviva: The Way It Used To Be My customer experience online via MyAviva as an Aviva customer used to be great. I would have given it a 10/10. In fact, it was one of key factors in moving my pension over from Prudential. The other fact? By making the move I … Continue reading "Customer Experience (Pensions) Fail at Aviva".

Customer Experience 71

Customer Experience Customers Loyalty 71

Beyond Philosophy

MAY 1, 2021

This podcast is sponsored by Verint. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands.

Customer Expectations 60

Customer Expectations 2021 Consulting Customer Relationships 60

Doing CX Right

MAY 1, 2021

Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story. The post How Great Customer Service Can Turn Anger Into Happiness appeared first on Doing CX Right.

Customer Service 59

Customer Service Customers Brands Hospitality 59

C3Centricity

MAY 1, 2021

Denyse Drummond-Dunn · How to sell more to less: the essentials of segmentation. “Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. . Businesses often make the mistake of trying to sell to everyone. Are you guilty of this? Why is this a mistake? Well, if you try to please everyone you end up delighting no-one.

Customer Centricity 55

Customer Centricity Brands Competitive Advantage 2013 55

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Customers

Doing CX Right

MAY 1, 2021

Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story. The post How Great Customer Service Can Turn Anger Into Happiness appeared first on Doing CX Right.

Customer Service 52

Customer Service Customers Brands Hospitality 52

SurveySparrow

MAY 1, 2021

Intuition and a knack for business is an essential quality of any entrepreneur. While it is undoubtedly an exceptional talent, simply relying on your intuition and gut feeling is not enough. You will need to depend on reliable data obtained from Market Research to ensure success and minimize risks. Market Research will be your guiding light in this ever-changing landscape of business and market research methods the key to it.

Marketing 52

Marketing Social Media Consumers Presentation 52