Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It
InMoment XI
DECEMBER 21, 2021
This article was originally published on CustomerThink. Santa Claus (with the help of Mrs. Claus) gets much of the credit for spreading Yule joy; but, isn’t it really the elves who are most responsible? Several years ago, business consultant Matthew T.
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